HCM Payroll Specialist l

Overview

This role supports customers through timely onboarding transitions for new customers, assistance for existing customers, and support of payroll processing. Responsibilities include troubleshooting issues, educating clients, developing client relationships, and delivering a high level of service that reflects the breadth and depth of support in the organization’s HCM relationship. The position focuses on customer service, teamwork, and foundational software system competency required to support clients.

Responsibilities

• Adhere to existing customer-centric processes and procedures that support delivery of premium service.
• Respond timely to customer requests.
• Collect new customer data timely, reconcile wage details, and process initial payrolls timely where required.
• Leverage internal resources to provide exceptional client service, meet deadlines, and keep stakeholders informed of resolution status.
• Maintain schedule flexibility to accommodate client needs.
• Set high standards of performance for self and others, taking ownership and accountability for completing assignments and tasks timely through self-imposed standards of excellence.
• Escalate complex client issues and follow through to resolution, ensuring appropriate communication to all involved parties.
• Adjust effectively when working with different clients with varying structures, processes, requirements, or cultures.
• Support processes and procedures to ensure integrity and accountability for SOC-1 compliance.
• Adhere to scalable processes and procedures that support rapid growth while maintaining high quality.

Qualifications

• High School Diploma or equivalent is required; Bachelor’s Degree is preferred.
• 1–2 years of experience in payroll service bureau operations supporting customers is required.
• Customer service skills in a team environment.
• Ability to communicate tactfully and effectively (verbally and in writing) with all levels of the organization, and maintain effective work relationships.
• Ability to manage resources to budget and identify and fulfill staffing needs.
• Broad-based exposure to various HR disciplines and understanding of their role and impact on business as it relates to payroll, benefits, taxation, accounting, employment documentation, and employment and general HR practices.
• Proficiency in designing and delivering concise and clear presentations to a broad audience.
• Proficiency in Microsoft Office programs and demonstrated ability to learn other application programs as needed.

Compensation & Benefits

The organization offers a total rewards package that includes:

• Generous paid time off
• Top-tier medical, dental, and vision benefits
• Health and wellness support
• Paid volunteer hours

Location

United States (90+ locations across the U.S.).

Equal Opportunity Statement

The organization is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.