Insurance Billing/Collection Assistant II (Remote) - Department of Medicine - Business Office

Overview

This position involves performing follow-up on insurance billing and collection activities to ensure timely and accurate payment for physician services. The role includes verifying the accuracy and completeness of insurance records and claims, contacting insurance companies, and utilizing various systems to expedite payments from multiple payers.

Responsibilities

• Conduct insurance follow-up billing and collection duties across various financial classifications.
• Review patient accounts to verify insurance information, eligibility, invoice resolution, correspondence, remittances, and requests for additional information.
• Use Epic, system tools, and payer websites for claim submission, status inquiries, attachments, eligibility checks, and authorization/referral inquiries.
• Meet Quality Assurance (QA) and efficiency standards for processing invoices/accounts daily, following best practices for one-touch resolution.
• Communicate with management and staff to discuss issues.
• Perform other duties as assigned by supervisors or managers.

Working Conditions

• Normal office environment.
• Primarily desk-based work.
• Use of standard office equipment.

Qualifications

Required

• High school diploma or equivalent certification, or a combination of education and experience.
• Minimum of 2 years of experience in bookkeeping/accounting and/or medical collections.

Preferred

• No additional education or certifications required beyond those stated.

Skills

• Claims resolution and collections strategies.
• Effective communication skills.
• Computer literacy including proficiency with Epic EHR, Microsoft Excel, and Microsoft Word.
• Knowledge of health insurance billing, HIPAA regulations, ICD-10 procedure coding, medical billing and coding, and medical terminology.
• Ability to handle confidential data appropriately.
• Experience with office equipment and telephone communications.

Certifications and Licenses

• No specific certifications or professional licenses required.
• Driver's license not required.

Compensation and Benefits

• Hourly wage range: $17.34 - $25.40, based on qualifications, performance, equity, market rates, and department budget.
• Up to 22 days of vacation, 10 recognized holidays, and sick leave.
• Competitive health insurance with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%.
• Wellness programs including health screenings, mental health resources, mindfulness courses, employee assistance program, financial resources, and access to dietitians.
• Family benefits including 4 weeks of caregiver leave for bonding with a new child, family care resources, and adult care support.
• Tuition coverage for employees and their families, including up to 100% for dependent undergraduate tuition at the institution and 40% elsewhere after seven years of service.

Location

• Position is based in a standard office setting.

Additional Information

• All offers are contingent upon successful completion of pre-employment screening, which may include criminal background checks, drug screening, employment and education verification, physical examination, vaccinations, and registry checks.
• Reasonable accommodations will be provided to employees with disabilities to perform essential job functions, absent undue hardship.
• The employer is committed to equal employment opportunity without regard to race, ethnicity, color, national origin, citizenship status, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.