Invoice Specialist II

Overview

This role is part of Individual Benefits Operations. The position is remote, with work expected from your home within the continental US, with occasional requests to come to the office based on business need (any such requests will be communicated in advance).

Location

• GA, US, 31999
• Nearest Major Market: Columbus GA

Job Details

• Job ID: 9974
• Salary Range: $35,000-$45,000
• Job Posting End Date: October 12, 2026

Responsibilities

Under general supervision, you will perform routine tasks following standardized procedures to resolve most questions and problems, referring only the most complex issues to more experienced team members. You will also serve as a resource to others in resolving problems and issues.

Key duties include:

• Perform policy maintenance changes
• Handle policy inquiries and obtain additional policy information
• Analyze and handle service requirements from various sources associated with complex accounts
• Call or send letters to request additional information or confirm action
• Research customer correspondence, account invoices, and payment history
• Determine the disposition of funds not paid as billed or allocated with appropriate suspense account
• Reconcile and service account payments from sensitive and complex accounts
• Review incoming customer requests and log required data into a tracking system
• Record disposition of outstanding customer requests on weekly tracking reports
• Communicate with payroll accounts, policyholders, associates, coordinators, and various departments to obtain additional information or confirm changes
• Perform other duties as required

Requirements

• High School Diploma or Equivalent
• 2 years of work-related experience
• Or an equivalent combination of education and experience

Successful performance in this role requires:

• Knowledge of principles and processes for providing customer and personal services (including needs assessment, meeting quality standards, and evaluating customer satisfaction)
• Excellent comprehension, writing, and grammar skills, with strong research, mathematical, and reasoning abilities
• Knowledge of administrative and clerical procedures and systems (including word processing, managing files and records, and other office procedures and terminology)
• Skill in giving full attention to what others are saying, understanding points being made, and asking appropriate questions
• Skill in understanding the implications of new information for current and future problem solving and decision making
• Skill in using mathematics to solve problems
• Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts, or products
• Skill in managing one’s own time and the time of others, including actively looking for ways to help people

Compensation & Benefits

• Base salary range: $35,000 to $45,000

Compensation range notes:

• The range is specific to the job, and offers consider factors including education, experience, licensure, certifications, geographic location, and peer compensation.
• It is not typical for individuals to be hired at or near the top of the range; compensation decisions depend on the circumstances of each case.
• The salary range does not include any potential incentive pay or benefits (if applicable, this information is provided separately).

Benefits may include:

• Medical, dental, and vision coverage
• Prescription drug coverage
• Health care flexible spending
• Dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
• 401(k) plans
• Annual bonuses
• Opportunity to purchase company stock

Paid time off and leave may include:

• 11 paid holidays
• Up to 20 days PTO to be used for any reason
• If eligible: state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, when needed

Preferred Qualifications

None stated in the job description.