Overview
This role supports IT financial operations by improving transparency into financial performance, service utilization, and value generation across an ecosystem of service providers. You will help strengthen processes, stakeholder engagement, and commercial outcomes while maximizing the value of IT investments.
The work can be performed remotely from a home office.
Responsibilities
- Lead continuous improvement across IT finance receiver processes and the broader IT Partner organization.
- Guide the annual budgeting cycle and periodic forecast-to-actual reconciliation, including service analysis, milestone planning, and stakeholder communication.
- Identify opportunities to optimize processes and resources related to IT service provider and receiver activities.
- Serve as the primary interface for the U.S. Performance Controlling organization and establish a sustainable model for collaboration and information exchange.
- Increase transparency into IT service utilization to reduce waste, improve productivity, and strengthen spend management.
- Partner with team members to automate data and visualize IT service consumption for business units and IT Partner teams.
- Provide financial analysis for IT investments, including project return on investment and post-project operating expense projections.
- Collaborate with IT Finance and commercial teams across the provider ecosystem to improve insight into services, allocations, budget and forecast assumptions, and value generation.
Requirements
- Bachelor’s degree from an accredited university or equivalent professional experience.
- 8+ years of relevant professional experience in IT service management and financial controlling.
- Experience managing IT service delivery across multiple internal and external service providers.
- Experience coordinating budget planning, forecasting, and actuals reconciliation.
- Demonstrated success leading cross-functional initiatives or projects that improve IT financial processes, service delivery, or operational performance.
- Proficient in English both written and verbal.
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
Preferred Qualifications
- Experience implementing change, redesigning processes, and building alignment across stakeholders.
- Ability to develop and manage relationships across teams and organizations while influencing without direct authority.
- Ability to communicate with executive-level stakeholders and collaborate across IT Partner, Finance, commercial, and service provider teams.
- Experience improving financial operations, service utilization, or commercial processes within an IT organization.
- Knowledge of IT investment analysis, including return on investment and operating expense projections.
- Experience with data automation and visualization for financial or service-consumption reporting.
- Ability to manage changing priorities and drive work independently with limited oversight.
- Experience translating feedback, ideas, and analysis into practical process improvements.
- An iterative approach to problem-solving and a willingness to test new methods.
Compensation & Benefits
Location
- Remote work from a home office
- United States work authorization required as stated in the Requirements section