Jr. Invest Operations Associate

Overview

This role supports the organization’s investment operations by executing back-office processes that protect customer assets and help ensure seamless financial experiences. Reporting to the Invest Operations Team Lead, you’ll manage high-volume operational queues and assist with account security and asset transfer workflows.

The organization operates as remote-first, with optional access to office space in Irvine, CA.

Responsibilities

• Manage high-volume operational queues: Resolve a high volume of daily customer emails and operational cases through internal case systems, including account updates, asset transfers, and account reviews. Maintain accuracy and professionalism while working through large case queues.
  • Occasional outbound calls as required.
• Execute core operations: Process ACH disputes and manage incoming mail and fax inquiries related to asset transfer requests, asset verifications, and legal levies.
• Facilitate asset movement: Process 3210 letter requests and partner with the Advisors team to facilitate customer outgoing asset transfers and incoming rollovers.
• Enhance the customer experience: Assist customers with updating funding sources and resolving complex account inquiries, ensuring interactions align with the organization’s mission.
• Champion account security: Support the Risk team by investigating account unlock requests, verifying documentation, and using standard operating procedures, policies, and best judgment to distinguish between fraudulent activity and false positives.
• Balance protection and advocacy: Help customers experience a smooth resolution when issues are flagged as false positives, while maintaining a rigorous defense to protect the organization and customers from fraudulent losses.
• Collaborate and improve: Work with the Team Lead and cross-functional teams to identify bottlenecks and establish priorities for new tools and infrastructure.

Requirements

• 0–2 years of experience in investment, banking, or financial operations.
• Unrivaled attention to detail: Consistently execute assigned tasks with a high degree of excellence and accuracy.
• Customer-centric mindset: Passion for speaking with customers, answering queries, and solving complex financial issues.
• Strong communication: Excellent written and verbal communication skills with an ability to build rapport and trust.
• Adaptability: Proactive work ethic; able to manage multiple priorities in a fast-paced, evolving environment.
• Analytical judgment: Ability to identify and escalate priority issues and use data and documentation to make informed decisions.
• Flexibility: Ability to work flexible hours; shifts may include evenings, weekends, or holidays to support customers.
• Drive and mission alignment: Hunger to deliver game-changing products; exceptional drive and precision in delivery; belief that your work is tied to your life’s mission.
• Values-aligned outlook: Optimistic about the potential of societal change.

You are not expected to have experience with every listed requirement. If you’re passionate about the organization’s mission, vision, and values, apply.

Preferred Qualifications

None listed.

Compensation & Benefits

• Pay range at commencement of employment: Expected to be between $52,500 and $61,500/year. Base pay offered may vary based on individualized factors including market location, job-related knowledge, skills, and experience.
• Total compensation may include: Equity grants and discretionary cash bonus awards, in addition to a full range of medical, financial, and/or other benefits.
• Benefits may include: 401(k) eligibility and various paid time off benefits (including vacation, sick time, and parental leave). Details provided upon offer.
• Additional benefits listed:
  • 401(k) matching
  • Monthly account contribution
  • Mindfulness and Financial Wellness resources
• Career and community programs listed:
  • Career Development Program
  • Roots Leadership Program for Emerging Leaders
  • Community week onsite gatherings and various virtual events

At-will employment statement: If hired, the role is an “at-will position,” and the employer reserves the right to modify base salary (and other discretionary compensation programs) at any time, including for reasons related to individual performance, department/team performance, and market factors.

Location

• Remote-first with optional access to office space in Irvine, CA.

Work Authorization

The employer participates in E-Verify to confirm the employment eligibility of all newly hired employees.