Overview
This role supports the Credit team by reviewing and processing customer purchase orders, performing credit evaluations, and maintaining customer account credit information. The position helps ensure order accuracy, evaluate customer creditworthiness, and manage credit-related activities within established guidelines to support timely order processing and mitigate financial risk.
Responsibilities
- Purchase Order Review & Processing: Review customer purchase orders for accuracy and completeness, ensuring alignment with corresponding sales orders submitted by Sales. Complete reviews within established Credit team service-level agreements (SLAs).
- Credit Evaluation: Evaluate new and existing customers’ creditworthiness using third-party credit reports, payment history, and prior purchasing activity. Establish appropriate credit terms and limits within defined approval thresholds, escalating exceptions or requests exceeding those thresholds to the Credit Manager.
- Credit Administration: Maintain accurate customer credit information, process credit limit updates, manage credit holds within established guidelines, and support other credit-related administrative activities.
- Risk Monitoring: Review customer account information and past-due balances to identify potential credit risks and escalate concerns to the Credit Manager or Accounts Receivable team as appropriate.
- Cross-Functional Collaboration: Partner with Sales, Customer Success, Accounting, and Accounts Receivable teams to research and resolve purchase order discrepancies, customer account issues, and other credit-related concerns.
Requirements
- Education: Associate or bachelor’s degree in Finance, Accounting, Economics, Business Administration, or a related field preferred, or an equivalent combination of education and relevant experience.
- Experience: Previous experience in credit, accounts receivable, accounting, or order processing preferred but not required.
- Technical Skills: Proficiency in Microsoft Excel and familiarity with ERP or CRM systems preferred.
- Analytical Abilities: Strong attention to detail, analytical and problem-solving skills, and the ability to identify discrepancies and assess information accurately. Basic understanding of credit or accounting principles preferred.
- Communication: Strong written and verbal communication skills, with the ability to collaborate with internal teams and communicate professionally with customers.
- Organization: Ability to prioritize tasks, manage competing deadlines, and maintain accuracy in a fast-paced environment.
Physical Demands
- Regularly required to sit, stand, write, operate a PC, communicate, listen, and assess information.
- May lift, push, pull, or move up to 15 pounds.
- Visual requirements include distant, close, and color vision, and the ability to adjust focus.