Lead - MIS Analyst.RBG - Incentive Processing

Overview

This role provides end-to-end management of incentive payouts for Retail Banking teams, including oversight of Business Performance functions, automation of incentive calculations, and management reporting.

The position focuses on ensuring incentive templates and calculations follow approved policies, payouts are timely and accurate, SLAs are adhered to, and exceptions are controlled with appropriate approvals and audit-ready documentation.

Responsibilities

• Build and maintain incentive calculation templates and calculate incentives in line with approved policies, ensuring timely and accurate payouts.
• Oversee the business performance and incentive payment process, including:
  • Obtaining required data
  • Validating performance and payout inputs
  • Calculating performance and payouts per approved policies
• Automate and improve the business performance and incentive process currently managed in Excel by:
  • Reviewing the existing process independently
  • Automating related internal processes where possible to improve efficiency and reduce TAT
• Lead automation of data sourcing and management by using data from Technology, BI, and other required sources to produce staff-wise business performance and incentive outputs.
• Implement internal controls and checks within automated calculation models to ensure correct payments and compliance with approved policy.
• Handle exceptions with proper approvals and maintain exception logs for audit records.
• Produce business performance analysis and management review reports.
• Liaise with Unit Managers to resolve issues and continuously enhance the business performance and incentive payout process.
• Manage the business performance and incentives database to support detailed analysis.
• Resolve issues related to data, policies, and processes in collaboration with stakeholders, ensuring necessary approvals and documentation are maintained for audit records.
• Monitor processing timelines and ensure SLA adherence, addressing delays as needed.

Requirements

• Finance/MIS professional with strong analytical skills and logic reasoning capabilities.
• Excellent interpersonal and presentation skills, with the ability to interact with Business Managers at different levels.
• Strong organization skills with emphasis on attention to detail.
• Ability to work effectively as a team player.

Preferred Qualifications

• Knowledge of Retail Banking Products is a plus.

Compensation & Benefits

Not specified.

Location

Not specified.