Lead - Order to Cash

Overview

This role supports the organization’s Order-to-Cash (OTC) and billing operations. You will work closely with the OTC Senior Manager to lead billing workflows, ensure timely and accurate billing data, and support reconciliations, dispute resolution, and month-end close activities.

Responsibilities

• Lead the billing workflow and task assignments covering the end-to-end billing process.
• Ensure relevant data and reports are available on time to release final billings to customers.
• Review billing-related reports for accuracy, including verification that proper supporting documents and approvals are in place.
• Liaise with internal and external customers, responding promptly to requests.
• Assist in resolving billing disputes and discrepancies.
• Maintain customer account and reconciliation updates.
• Prepare account reconciliations and ad-hoc management reports as requested.
• Assist with month-end closing and support external and internal annual audits.
• Develop a thorough understanding of financial reporting, including AR and Revenue, and how it impacts the overall GL structure and systems.
• Assist with implementation of internal controls within the OTC process, ensuring they are carried out properly and timely.
• Support the OTC Senior Manager with special projects and process improvements as assigned.

Requirements

• Knowledge of general accounting procedures, specifically those related to OTC (Order to Cash) and Revenue.
• Ability to work accurately with frequent interruptions and shift priorities when needed.
• Ability to identify deliverables with urgency and meet deadlines.
• Self-motivated and adaptable to change.
• Organized with strong attention to detail.
• Maintain customer confidentiality with discretion and a high level of integrity.
• Strong interpersonal and communication skills for interacting with both external and internal stakeholders.
• Strong analytical and problem-solving skills.
• Strong computer and business solutions software skills; exposure to NetSuite is a plus.
• Flexible to work on cyclical shifts depending on work requirements and deliverables.

Compensation & Benefits

Not specified in the provided job description.

Location

Not specified in the provided job description.