Legal Financial Support Service Billing Supervisor

Overview

This role provides leadership and oversight for a finance team responsible for managing unbilled and accounts receivable inventory for a subset of partners and clients. The position supports revenue cycle management by ensuring assignments are completed timely and accurately, with autonomy and discretion.

Responsibilities

• Supervise financial support services employees to ensure quality service delivery through standard operating procedures, alignment with account plan, and achievement of agreed-upon metrics and goals.
• Supervise staffing and workflow volumes; use workflow management systems to allocate headcount by work volume and assign staffing resources by shift or service line as needed.
• Ensure billing workloads are appropriately weighted and balanced.
• Manage the employee lifecycle, including interviewing and onboarding, training, development, planning for key roles, and off-boarding management.
• Identify areas requiring additional training to ensure uniformly excellent skill levels across the group.
• Monitor client inventory balances assigned to team members based on job specifications; ensure timely billing of unbilled balances and consistent follow-up on accounts receivable.
• Ensure team members follow established workflow processes for unbilled and accounts receivable balances—from proforma creation through invoice collection, including required reviews and approvals.
• Serve as the initial point of contact for daily questions and concerns.
• Respond to customer inquiries in a timely and professional manner; keep clients and the manager informed of significant and potential issues; communicate proposed solutions or process changes to avoid future or other potential issues; resolve issues escalated by the client to maintain high customer satisfaction.
• Maintain consistent and regular communication with law firm stakeholders regarding aged balances; identify and escalate problem accounts to management.
• Maintain thorough knowledge of client billing and payment terms, discount arrangements, and lawyer and client preferences.
• Execute required administrative reports, activities, and processes related to people and/or production on time and in accordance with appropriate standards of operation.
• Support manager with P&L activities; understand the impact of overtime and time-off to avoid non-billable charges.
• Ensure E-Billed invoices are transferred to the e-billing vendor in a timely fashion.
• Ensure team member compliance with company and client policies, service level agreements (SLAs), and expected quality of work, using corrective action when necessary.
• Work with the manager to create development plans and assign challenging work for team members.
• Enable team performance by setting goals and objectives, identifying priorities, and providing regular performance feedback through ongoing communication and individual and group meetings.
• May support materials included in monthly Client Service Review (CSR) or Quarterly Business Reviews (QBRs).
• Maintain strong knowledge of client businesses and the impact of the organization’s services.
• Foster cross-training and teamwork to optimize client service delivery.

Qualifications

• Associate or bachelor’s degree required with concentration in Business, Finance or other related discipline. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history.
• Minimum five years of billing experience in a law-firm or professional organization required. Six years or more preferred.
• Demonstrates exemplary customer service and excellent verbal, written, leadership, and interpersonal skills.
• Minimum of 3 years of experience supervising all or a portion of the billing function in a professional services environment preferred.
• Proficiency with 3E, Elite, or Aderant and an industry standard collection software tool.
• Proficiency with MS Excel spreadsheets, including advanced features such as pivot tables, charts and graphs and formulas; proficiency in MS Word and PowerPoint.
• Familiarity with legal terminology and a variety of document formats used in legal work.
• Ability to multitask and meet stringent deadlines.
• Excellent organizational and time-management skills.
• Ability to establish and foster team collaboration and take ownership for individual assignments/projects.
• Excellent verbal and written communication skills.
• Attention to details required.

Compensation & Benefits

• Salary range: $59,700 to $90,700/year.
• The salary range may be adjusted based on the applicable geographic location of the hired employee and may change in the future.
• It is not typical to be hired at or near the top of the range.
• Compensation decisions may vary based on education, skills, experience, proficiency, performance, shift, and location.
• Depending on the role, total compensation may also include participation in a bonus, commission, or incentive program.
• Benefits may include medical, dental, and vision coverage; paid time off; disability insurance; 401(k) with company match; life insurance and other voluntary supplemental insurance coverages; parental leave; adoption assistance; tuition assistance; and employer/partner discounts.

Location

Remote

Additional Information

• Department: Legal & Document Processing
• Equal Opportunity Employer (including disability/veterans)
• Offers are contingent upon successful completion of a pre-employment background check and drug screen.
• Please note: Candidates are asked to refrain from using AI tools during interviews to support an authentic and secure process.