Loan Servicing Specialist (Private Real Estate Lending)

Overview

An experienced Loan Servicing Specialist is needed to own the post-closing servicing workflow and ensure borrower and partner follow-through. This is a fully remote, full-time role for candidates who reside in Latin America (LATAM).

Location: Remote, Latin America (LATAM)
Work arrangement: Fully Remote
Employment type: Full-Time
Openings: 1
Industry: Real Estate Finance / Private Lending
Compensation: $1,300 to $1,800 USD/month
Schedule: Monday to Friday | 8:45 AM to 5:45 PM U.S. Eastern Time (ET)
Start date: As soon as possible (early November 2026)

Responsibilities

• Loan boarding & records

  • Board funded loans with the third-party loan servicer.
  • Validate terms, balances, reserves, and maturity dates.
  • Maintain accurate records in the company’s loan portal and servicing systems.

• Construction draws

  • Manage construction draw requests end to end, including budget/reserve checks, inspections, documentation, and review/approvals within delegated limits.
  • Coordinate disbursements and provide borrowers with proactive updates.

• Maturities, extensions & payoffs

  • Monitor upcoming maturities.
  • Coordinate extensions and payoffs with the servicer.
  • Review the servicer’s calculations, statements, and documents for accuracy.
  • Track completion and lien releases.

• Portfolio monitoring

  • Identify inactive or stalled loans with no recent progress, updates, or borrower communication.
  • Contact relevant parties, document status, and escalate risks.
  • Monitor missed payments and delinquencies; follow up with borrowers and the servicer and escalate potential defaults or unresolved issues.

• Borrower & partner support

  • Answer borrower, note buyer, and warehouse lender questions related to loans, draws, balances, payments, extensions, and payoffs.
  • Own each inquiry until it is resolved.

Requirements

• Experience: At least 1.5 years of hands-on experience at a U.S. hard money or private real estate lender (originating or servicing business-purpose investment property loans, including Fix & Flip, Bridge, DSCR and/or Ground-Up Construction).
• Direct experience servicing short-term hard money or business-purpose loans.
• Experience with construction draw management, payoffs, and extensions.
• English proficiency: Advanced written and spoken English required.
• High attention to detail.
• Ability to work in Gmail, GoHighLevel (GHL) or a similar CRM, and an online loan portal for documents, files, and workflow.
• Strong ownership and follow-up habits (proactive, dependable, accountable).
• Comfortable handling urgent requests and meeting deadlines in a fast-paced lending environment without compromising accuracy or controls.
• Availability to work 8:45 AM to 5:45 PM U.S. Eastern Time.

Preferred Qualifications

• Experience working with a third-party loan servicer.

Important Clarifications

• Conventional consumer mortgage experience alone (FHA, VA, Fannie Mae, or Freddie Mac loans) does not meet the experience requirement.

How Success Is Measured

• Funded loans are boarded quickly and accurately.
• Draw requests are processed on time and within approved budgets.
• Maturities, extensions, and payoffs are handled before deadlines.
• Stalled loans, missed payments, and potential defaults are flagged early.
• Borrower and partner questions receive fast, accurate answers.

Compensation & Benefits

• $1,300 to $1,800 USD/month

Location

• Candidates must reside in Latin America (LATAM).

Application Requirements

• Please submit your CV in English.
• Include: the lender(s) you worked for, your dates of employment, and the loan types you handled.