Manager Business Office

Overview

This role oversees campus business office operations with a focus on compliance, accuracy, efficiency, and exceptional student service. Primary accountability includes student accounts receivable, collections, accounts payable, purchasing, and campus inventory. The Business Office Manager also supports broader operations while maintaining professional office systems and supervising staff.

Location: Sacramento Campus

Responsibilities

• Ensure business office compliance with regulatory and internal policies, including accurate processing of collections, refunds, overages, and safeguarding of funds
• Lead student collections efforts, dedicating 60% of time to outreach and follow-up to maintain current receivables and payment plans
• Process and reconcile accounts payable, invoices, aging reports, and campus expenditures accurately and timely
• Manage campus inventory of textbooks and supplies, including physical counts and variance resolution
• Accurately process student account transactions, including credits, charges, adjustments, and exceptions
• Provide excellent customer service to students regarding accounts, transcripts, diplomas, and other requests
• Coordinate with Financial Aid to ensure proper handling of cancellations, refunds, and aid adjustments
• Support adherence to accounting standards and policies in collaboration with Campus Support Center
• Assist with campus facility operations as needed
• Establish and maintain a high-performance team of professional, motivated, engaged staff through training, performance management, and career-development activities; lead staff to achieve business results and performance metrics
• Recognize and reward employee contributions and achievements
• Other duties as assigned

Requirements

• HS Diploma or GED (required)
• Minimum three (3) years of experience in a business office environment (required)
• Minimum of three (3) years of online higher education experience in a business office setting (preferred)
• Knowledge of and ability to implement generally accepted accounting principles and procedures (GAAP)
• Ability to prepare account analysis and interpret financial data to identify and address issues proactively and make sound recommendations based on analysis
• Ability to maintain professionalism and fairness in interpersonal interactions while building trust and respect across teams and departments; resolve conflicts through constructive discussion
• Ability to maintain professionalism and integrity during negotiations while identifying stakeholders and shared interests to facilitate collaborative agreements and outcomes
• Intermediate level presentation and training facilitation skills
• Exceptional listening skills
• Drive and accountability for results in a fast-paced environment
• Intermediate level proficiency with productivity software (MS Office), educational technology and administrative software, and other enterprise-level software (SharePoint, etc.)

Additional abilities required:

• Communicate, think, learn, and reason
• Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
• Safely ambulate and/or maneuver when on-site at assigned locations
• Demonstrate and utilize active listening, inductive reasoning, information ordering, and category flexibility
• Use good judgment, problem-solving, and decision-making skills
• Maintain confidentiality and manage sensitive information with discretion
• Work in a fast-paced environment with deadlines and multiple simultaneous projects
• Understand and apply information and data as it relates to essential functions of the position
• Foster long-term relationships with stakeholders

Work environment:

• Work is performed indoors in a climate-controlled environment when on site at assigned company location; employees must be able to safely ambulate when on company premises

• This position is eligible for a remote, hybrid, on campus, or an on site work location to meet business needs. Employees must follow all safety precautions, including use of personal-protective equipment, and adhere to site-specific safety procedures. Work environments may include exposure to student learning environments with a variety of conditions. Employees must meet minimum technical standards for eligibility and participation.

• No travel required

Preferred Qualifications

• Bachelor’s degree in a business related field
• Broad knowledge of accounts receivable, collections, inventory management, financial reporting, and/or proprietary education

Compensation & Benefits

Not specified in the provided job description.