Manager - Business Process Outsourcing (52708)

Overview

This role is within the Advisory Department and involves managing Business Process Outsourcing (BPO) services. Responsibilities include day-to-day financial operations, coordinating transactional work across onshore and offshore teams, supporting month-end and year-end close, and advising on technical accounting decisions.

Responsibilities

• Run day-to-day financial operations for clients, including:
  • General ledger, payables, receivables, payroll, collections, and financial reporting
• Monitor the team’s usage of internal procedures, processes, and controls
• Manage onshore and offshore staff performing transactional activities and technical accounting work, and synthesize data into reports or analysis for clients
• Assist in the preparation of financial statements in compliance with official guidelines and requirements
• Manage communications with vendors, customers, partners, shareholders, banks, and other interested parties for each client
• Manage journal entries and reconciliations, and coordinate the overall effort for monthly and annual closing processes
• Assist in the preparation of budgets and forecasts
• Review accounting information to identify and resolve inaccuracies or imbalances
• Convert customers to new accounting systems and perform cleanup activities on clients’ books and records
• Advise and assist with technical accounting decisions
• Develop models and analysis for client requests
• Encourage ongoing improvement of internal operations by incorporating input from key business stakeholders (or senior staff) and developing process, technology, or structural improvements

Qualifications

• Outstanding interpersonal communication skills; ability to develop trusted relationships in person, over the phone, and through written communications
• Proven experience as a Controller, Assistant Controller, or similar position
• Experience across multiple industries (professional services, manufacturing, construction, and healthcare are particularly valued)
• Excellent knowledge of accounting and financial processes and how to structure them to run efficiently and effectively (budgeting, financial close, reporting, etc.)
• Knowledge and experience of GAAP (Generally Accepted Accounting Principles)
• Understanding of data analysis and forecasting
• Experience with multiple accounting systems, which could include Quickbooks, Xero, Dynamics, NetSuite, Intacct, and other middle-market accounting and ERP packages
• Expert in Excel
• Strong organization skills with the ability to prioritize
• Excellent communication and interpersonal skills
• Strong attention to detail and problem-solving ability
• Bachelor’s degree in accounting, finance, or a relevant field is preferred

Preferred Qualifications

• Experience participating in an ERP implementation is a plus
• Professional certification (e.g., CPA) is a plus

Compensation & Benefits

• Competitive compensation and benefits
• Flexibility to manage personal and professional life