Overview
This role partners with an operations-focused team to translate strategy into operating plans, budgets, forecasts, and decision-ready financial insights. You will connect customer demand and organizational capacity to unit economics, strengthen forecast accuracy, and help leaders balance service commitments, profitability, and customer outcomes.
Responsibilities
- Lead the annual operating plan, forecasts, and monthly outlooks for a partnered function; translate roadmap and operating plans into financial targets and guardrails.
- Build driver-based models linking customer demand and staffing capacity to improve COGS, Gross Margin, EBITDA, and cash.
- Establish and maintain a consistent set of KPIs for the partnered function, including clear definitions, ownership, data sources, and ties to financial outcomes.
- Run scenario and sensitivity analyses across hiring plans, shift and coverage models, vendor leverage, feature prioritization, and FinOps levers.
- Serve as a trusted advisor to leaders in assigned functions; convert strategy into financial and operational plans.
- Own planning cadence (Plan, Forecasts, QBRs) and deliver executive-ready financial analysis and recommendations.
- Build and maintain driver-based models and unit-cost frameworks aligned to margin and SLA goals.
- Guide headcount governance and capacity planning, including hiring phasing, overtime guardrails, and vendor mix.
- Create and enforce business case standards (NPV/IRR, payback, risk) and track realized benefits.
- Develop decision-ready dashboards using Power BI, Amazon QuickSight, and Excel; streamline or retire low-value reporting and reduce manual effort via improved processes and automation.
- Coordinate with Corporate FP&A (enterprise model, KPI dictionary, data policy) and GTM Finance (pipeline plan) to keep numbers and narratives consistent.
- Coach analysts and leaders on modeling standards, documentation, and version control.
Requirements
- 6–8 years of experience in FP&A/Finance, with 2–3+ years directly supporting Executive leadership.
- Proven driver-based forecasting and scenario planning across capacity, utilization, reliability, and unit economics.
- Strong command of service-ops metrics and/or FinOps/cloud cost concepts.
- Tools: Excel; EPM (Adaptive/Anaplan); BI (Power BI/Tableau); SQL familiarity a plus.
- Ability to communicate clearly, influence without authority, and simplify complex trade-offs.
- Bachelor’s in Finance, Economics, Accounting, or a related field.
Preferred Qualifications
Compensation & Benefits
- Pay range: $79K to $120K per year.
- Pay will be determined based on the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
- Eligible to participate in the annual bonus incentive plan.
- Comprehensive benefits package available for full-time or part-time benefit eligible positions.
Location
Not specified in the provided job description.