Manager, Fleet Finance

Overview

This role leads Fleet Finance cross-functional projects and transformation initiatives, including change management, training, analytics/reporting, and issue/request triage. The position acts as a key connector between Fleet Finance Operations, Finance Technology, IT, Financial Planning & Analysis, and other business partners to ensure projects and process changes are prioritized, implemented, communicated, and adopted across the fleet.

Responsibilities

• Lead Fleet Finance projects and transformation initiatives from intake through implementation, including:
  • Defining scope
  • Documenting business requirements
  • Coordinating project plans
  • Tracking milestones
  • Managing risks/issues
  • Aligning stakeholders
  • Ensuring deliverables are completed in support of Fleet Finance priorities
• Lead change management and fleet-wide enablement for new processes, systems, tools, policies, and reporting changes impacting Fleet Finance. Develop and deploy:
  • Communication plans and stakeholder updates
  • Readiness materials, training guides, and job aids
  • Adoption support across shipboard and shore-side teams
• Develop, maintain, and enhance Fleet Finance analytics, dashboards, reports, scorecards, and business insights. Use data to identify:
  • Trends and recurring issues
  • Process gaps and risks
  • Adoption challenges and improvement opportunities for Finance processes, controls, and compliance
• Serve as the central triage point for Fleet Finance project requests, process improvement ideas, reporting needs, system enhancement requests, and escalated business issues. Evaluate requests, clarify business impact, determine priority, route to the appropriate owner/project channel, and track resolution or next steps.
• Partner with Finance Technology, IT, Financial Planning & Analysis, and other stakeholders to support system enhancements, testing, release readiness, user acceptance testing, change impact assessments, and technology-enabled solution implementation.
• Support AI enablement and digital transformation within Fleet Finance by:
  • Identifying practical AI use cases
  • Promoting responsible adoption of AI-enabled tools
  • Developing guidance and training
  • Supporting pilot initiatives
  • Helping teams leverage automation, analytics, and emerging technologies to improve productivity and decision-making
• Act as an internal consultant to Fleet Finance leadership and business partners by translating operational pain points into actionable project plans, process improvements, reporting solutions, training needs, or technology requirements.
• Perform other duties as assigned and adhere to Corporate Policies and Procedures, including Code of Conduct, audit procedures, and control-related responsibilities for financial data entered, stored, analyzed, or reported through business systems within the employee’s control.

Knowledge, Skills & Abilities

• Scope: Manages shoreside personnel and collaborates with both shoreside and shipboard teams.
• Problem-solving: Analyzes complex business issues, project requests, reporting needs, and process gaps to determine root causes, business impact, priority, and a recommended path forward. Translates ambiguous operational challenges into structured requirements, action plans, analytics, training materials, or project workstreams.
• Impact: Improves Fleet Finance effectiveness by enabling successful project delivery, strengthening adoption of new processes and tools, improving visibility through data and reporting, supporting AI and automation opportunities, and creating a consistent approach to issue triage and request management.
• Leadership: Leads through influence, project coordination, stakeholder alignment, and change management rather than direct operational supervision. Guides cross-functional project teams, facilitates decision-making, supports training and adoption, and promotes accountability across stakeholders. Demonstrates ownership of issues from intake through resolution or appropriate handoff.
• For all roles:
  • Understanding of workplace policies and procedures; familiarity with team collaboration tools and techniques
  • Strong time management and organizational skills
  • Ability to maintain reliable and consistent attendance; ability to be punctual and meet deadlines
  • Ability to collaborate effectively with colleagues and work as part of a team
  • Demonstrated professionalism in all interactions and tasks

Essential Qualifications

• Bachelor’s Degree in Information Systems, Computer Science, Data Analytics, Business Informatics, or related field required.
• Project Manager Professional (PMP) certification required.
• Proven experience with Agile methodology: Scrum, Kanaban or Scaled Agile (SAFe).
• Hands-on experience with project management tools like Jira and AzureDevOps.
• Proven experience leading the adoption, implementation, and business integration of AI-enabled technologies, including:
  • Identifying use cases
  • Developing business requirements
  • Managing change
  • Training end users
  • Measuring adoption and business outcomes
• Data Analytics background or experience.

Essential Experience

• 5+ years of experience in Project Management, Data Analytics, Systems Implementation, or related business enablement roles.
• Experience leading or coordinating cross-functional projects, process improvement initiatives, system enhancements, testing, and change management.
• Experience developing business requirements, project plans, executive updates, training materials, process documentation, reporting tools, dashboards, or analytical insights.
• Experience working with business and technology stakeholders to prioritize requests, resolve issues, assess impacts, and support implementation readiness.
• Experience influencing stakeholders, gaining alignment, managing competing priorities, and communicating effectively with operational, technical, and leadership audiences.
• Experience with financial systems, reporting tools, Microsoft Excel, Power BI, Power Automate, SQL Developer, Microsoft 365 collaboration tools, and AI-enabled productivity tools preferred.
• Shipboard finance, cruise operations experience preferred but not required.

Preferred Qualifications

• Shipboard finance, cruise operations experience (preferred).

Compensation & Benefits

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

Non-sales roles participate in an annual cash bonus program. Sales roles have an incentive plan. Director and above roles may also be eligible to participate in a discretionary equity incentive plan.

Benefits include:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Company paid term life insurance and disability coverage
• Financial Benefits:
  • 401(k) plan with a company match
  • Employee Stock Purchase plan
• Paid Time Off:
  • Holidays: All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
  • Vacation Time: Full-time manager and below start with 14 days/year; director and above start with 19 days/year. Part-time with benefits based on hours worked, with a minimum of 84 hours/year. Additional vacation time with further tenure.
  • Sick Time: Full-time employees receive 80 hours of sick time each year. Part-time with benefits based on hours worked, with a minimum of 60 hours each year.
• Other Benefits:
  • Complementary stand-by cruises and employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement
  • On-site Fitness center at the Miami campus

Location

• Remote. Full-time remote work from home.
• Regular travel may be required to headquarters in Miami, FL for in-office collaboration.
• Sourcing is primarily done in remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas.
• If the search is extended past those areas, candidates must be located in one of the following U.S. states: FL, GA, TX and NC.

Travel & Work Conditions

• Travel: No or very little travel likely.
• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
• Physical demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Equal Employment Opportunity

This position is an equal employment opportunity/affirmative action employer. The organization does not discriminate against qualified individuals based on protected characteristics under applicable law.