Manager, Global Billing Operations

Overview

A global intelligence organization serving over 1,900 customers worldwide is seeking a Manager of Global Billing Operations. The organization specializes in cyber threat intelligence and supports a diverse client base including more than half of the Fortune 100 companies. With a team of over 1,000 professionals, it delivers insights that help clients disrupt adversaries.

Responsibilities

• Lead and scale global billing operations ensuring invoices comply with contract terms and pricing
• Manage the full invoicing lifecycle post deal closure, including setup and delivery
• Align data across Salesforce, contract terms, and NetSuite to reduce errors
• Serve as the primary escalation point for complex billing issues and disputes
• Oversee collections activities, including accounts receivable aging and dispute resolution
• Monitor key metrics such as days sales outstanding and collection effectiveness
• Ensure accurate and timely cash application and reconciliation
• Continuously improve billing and accounts receivable processes for scalability
• Identify and implement automation opportunities
• Standardize billing processes across regions and customer segments
• Collaborate with Deal Desk, Revenue Operations, Sales, and Revenue Accounting to ensure smooth transitions and compliance
• Maintain SOX compliance and audit readiness of billing and accounts receivable processes
• Support external audits with documentation and issue resolution
• Ensure compliance with global tax, invoicing, and regulatory requirements
• Lead, mentor, and develop the Global Billing Operations team
• Set clear goals and foster a culture of accountability and continuous improvement

Requirements

• Over 8 years of experience in billing or finance operations, preferably in SaaS or technology sectors
• More than 3 years of people management experience
• Strong expertise in Order to Cash processes
• Proficient with NetSuite and Salesforce
• Deep understanding of billing, invoicing structures, and collections workflows
• Experience working in high-growth, complex deal environments
• Familiarity with automation, AI, or process improvement initiatives
• Strong analytical, problem-solving, and communication skills

Preferred Qualifications

• Knowledge of ASC 606 revenue recognition
• Experience with marketplace billing platforms and third-party invoicing tools
• Exposure to government portals, tax, and multi-entity environments

Compensation & Benefits

• Base salary range: $92,000 to $137,500 (full-time position)
• Salary varies based on role, level, location, skills, experience, and education
• Eligible for incentive compensation, equity, medical, dental, vision, life insurance, and 401(k) benefits

Location

This is a remote position supporting a global customer base.

Equal Opportunity

The employer is an equal opportunity organization committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.