Operations Associate - Health Care Operations

Overview

This Operations Associate role supports healthcare-related payment processing and treasury management services for hospitals, physician groups, and other healthcare clients.

The position is remote within the Cleveland, Ohio area. Scheduled hours are Monday to Friday, 7 am to 3:30 pm, with some opportunities for overtime. This role is primarily entry-level to early-career and focuses on data entry and transaction processing.

Responsibilities

• Execute routine transactions/processes using standard policies and procedures; may support a specialized product or functional area.
• Enter and process healthcare payment transactions accurately and on time.
• Review and reconcile financial transactions according to established procedures.
• Validate documentation to ensure transactions meet service-level standards and compliance requirements.
• Route requests, documents, and customer inquiries to the appropriate internal teams.
• Review transactions and related documents to verify accuracy and conformance to established service levels and applicable policies and procedures.
• Identify processing errors and support workflow improvements.
• Ensure appropriate materials and documentation are available to complete transactions; confirm equipment is operational, if applicable.
• Provide responses and documentation to inquiries and ad hoc requests; provide feedback on workflow and work received.

Requirements

• Experience working in a fast-paced, high-volume processing environment with strict deadlines focused on repetitive tasks.
• Strong attention to detail and operational accuracy.
• Data entry and transaction processing skills.
• Customer service orientation.
• Ability to manage multiple priorities and meet deadlines.
• Problem-solving skills and risk awareness.

Preferred Qualifications

Prior experience in areas such as:

• Banking operations
• Lockbox processing
• Payment processing
• Medical billing/payment posting
• Accounts receivable/payable
• Treasury operations
• Healthcare revenue cycle support
• Back-office financial services operations

Compensation & Benefits

• Base Salary: $30,000.00 – $50,000.00
• Salaries may vary based on geographic location, market data and on individual skills, experience, and education.
• This role is incentive eligible, with payment based upon company, business and/or individual performance.

Benefits (depending on eligibility for full-time employees) may include:

• Medical/prescription drug coverage (with a Health Savings Account feature), dental, and vision
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match, pension, and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance (including select programs fully paid)
• Wellness program with financial incentives
• Paid time off (depending on eligibility): up to 11 paid holidays each year, 9 occasional absence days each year unless otherwise required by law, and between 15 to 25 vacation days each year depending on career level
• Maternity and/or parental leave

Location

Remote position within the Cleveland, Ohio area. Work must be conducted from a quiet, secure, and confidential home-based workspace (subject to approval for remote work in select geographic locations). Occasional in-office participation may be required based on business needs.

Additional Information

• This position is not eligible for employment visa sponsorship and the organization will not participate in STEM OPT for this role.
• Application window is generally expected to be posted for two business days from 10/07/2026, though it may be longer based on business discretion.
• This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Equal Employment Opportunity

Equal employment opportunity is provided to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

Disability Accommodations

If an accommodation is required to participate in the application process, requests will be handled as confidentially as permitted and used only to the extent required to provide reasonable accommodations.