Patient Collections Specialist

Overview

A healthcare organization is seeking a Patient Collections Specialist to join their team remotely. This role involves managing patient accounts receivable by communicating with patients about outstanding balances, resolving billing questions, and reducing delinquency. The position supports the healthcare revenue cycle and requires professionalism, strong communication skills, and experience in collections.

Responsibilities

• Provide customer service related to collection issues.
• Contact patients via mail, phone, or electronic methods to request payment, review account details, and establish payment plans if needed.
• Assist with billing processes, including reviewing patient information and preparing itemized statements.
• Utilize payor portals, clearinghouses, explanation of benefits (EOBs), and other tools to complete accounts receivable tasks.
• Document detailed records of problems, actions, and follow-ups with patients and insurance companies until claims are fully adjudicated.
• Monitor and maintain assigned accounts with accurate records of contacts, payments, and updates while adhering to HIPAA privacy and security regulations.
• Address patient questions, resolve billing disputes, and manage third-party payer issues to ensure reimbursement.
• Work to reduce delinquency for assigned accounts.
• Perform additional duties as assigned.

Requirements

• High School Diploma or GED required; college degree preferred.
• 3-5 years of high-volume collections experience, with 2-3 years specifically in patient collections.
• Knowledge of accounts receivable and healthcare reimbursement methodologies from insurance payers and patients.
• Proficiency with electronic health record (EHR) systems, clearinghouse systems, and other payment collection tools.
• Strong skills in Microsoft Office Suite, including Excel and Word.
• Excellent organizational, communication, and written skills.
• Ability to work independently and collaboratively in a team environment.
• Strong attention to detail and problem-solving abilities.
• Professionalism and customer focus.
• Tech-savvy with experience using Word, Outlook, HRIS, EMR, and online learning platforms.

Preferred Qualifications

• Experience working within the Central Standard Time Zone.
• Candidates located in Minnesota or nearby regions are preferred.

Compensation & Benefits

• Competitive compensation package.
• Comprehensive benefits.
• Supportive and collaborative work environment.

Location & Hours

• This is a 100% remote position.
• Work hours are 9:00 AM to 6:00 PM Central Standard Time.

Equal Opportunity Statement

The employer provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law. Reasonable accommodations are available for applicants with disabilities during the application and hiring process.