Payment Operations Analyst

Overview

A newly formed team within Payment Operations is seeking a hands-on professional to build end-to-end visibility into the payment funnel that supports 20m+ active users across 17+ payment service providers. The role focuses on creating the alerting, dashboards, and reporting needed to identify payment funnel issues early, quantify business impact, and route findings to the right owner for resolution—whether root cause lies internally or with a provider.

This team operates with a bias toward action and iteration, validating ideas quickly through small working proofs of concept rather than long planning cycles.

Responsibilities

• Take diagnostic ownership of checkout funnel health by surfacing alerts, insights, and defects before they become business-critical.
• Lead root-cause investigations that distinguish engineering defects from user-behavior patterns, and communicate findings clearly to relevant stakeholders.
• Support the funnel reporting cadence for cross-functional teams by translating data into insights that drive measurable improvements in authorization rate and conversion.
• Analyze authorization-rate, decline-code, and multi-PSP performance to identify the highest-impact bottlenecks in the funnel.
• Partner with Product, Engineering, Data Science, and Fraud on diagnostic work behind funnel issues and processor outages.
• Evolve into a trusted point of contact for payment funnel health within the team.

Requirements

Must-have

• Payments funnel literacy: interchange, decline codes, FX, tokenization, 3DS, fraud fundamentals.
• Demonstrated root-cause analysis on funnel drop-off or decline patterns—technical vs. behavioral.
• Ability to translate complex data and customer-behavior insights for audiences without deep technical or domain context.
• SQL fluency for independent investigation.

Nice-to-have

• Self-serve BI/dashboard tool familiarity to speed up personal investigation.

• Experience navigating ambiguity in a fast-changing or high-growth environment.

• Multi-PSP comparative analysis experience.

• Business language of choice is English. Good English level is required, proficiency is preferred.

Compensation & Benefits

• Salary: EUR 40,000–60,000 per year. Salary ranges may vary based on candidate experience level (from individual contributors to functional leaders in this space).
• Opportunity to join an Employee Stock Options program.
• Various bonus systems: performance-based, referral, additional paid leave, personal learning budget.
• Paid volunteering opportunities.

Location

Work location of your choice: office, remote, and opportunity to work and travel.

Work authorization details are not specified in the posting.