Payroll Assistant - Remote - Nationwide

Overview

Remote, Nationwide — Payroll Assistant

This role supports payroll operations by receiving and triaging inbound requests, routing issues to the appropriate team members, and maintaining accurate updates across payroll and timekeeping-related systems and processes.

Responsibilities

• Receive and assess appropriate categorization of all payroll team tickets inbound via ticketing systems.
• Triage inquiries by delivering tier zero materials to facilitate quick resolution or escalation to tier one support.
• Route all non-tier zero support to appropriate team members per departmental matrices and assigned duties.
• Perform password resets for payroll and timekeeping department-owned systems after determining identity of caller.
• Answer payroll main phone lines and assist customers with tier zero support or escalate to appropriate payroll team members.
• Monitor inbound interface results for all payroll and timekeeping systems for error results and escalate to the appropriate team member.
• Monitor outbound interface results from payroll and timekeeping systems for errors and escalate to the appropriate team member.
• Alert team members when tier zero resources require updates as notified by callers and/or through individual research.
• Monitor a combined inbox for pertinent information and send to team members for interpretation and dissemination.
• Assist and coordinate with the payroll team on cross-functional data requests, ensuring proper formatting and adherence to policy on release of PII.
• Maintain the team calendar to ensure biweekly, monthly, quarterly, and annual tasks are completed and tracked.
• Provide front-line support for verification of employment requests for all payroll populations.
• Perform data entry/imports to payroll and timekeeping systems as necessary to support the timely production of payments.
• Participate in project teams for all payroll and timekeeping-related engagements internally and externally.
• Minute meetings with team action items and follow up on progress as necessary.
• Report back to department leaders any issues with project timelines, overlaps, or other items of concern.

Requirements

• High School Diploma required.
• Minimum 2 years working in customer service, project management, or administrative role required.
• Good PC skills, including proficiency in Microsoft Office and good working knowledge of Microsoft Excel.
• Demonstrated self-learner who can work with minimal supervision and wants to be a member of a dynamic team.
• Excellent customer service and detail oriented.
• Ability to multitask and work well under pressure.
• Ability to maintain confidentiality.

Preferred Qualifications

• Experience working in large company payroll function preferred.

Compensation & Benefits

• Base salary range: $20.80 - $25.48, exclusive of fringe benefits or potential bonuses.
• Eligible to participate in an annual corporate Success Sharing bonus program based on the organization’s annual performance.
• Final base salary will be determined based on factors such as skills, education, and/or experience, with pay equity considerations including internal equity.

Benefits may include:

• Superior health plan options
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more
• Top Tier 401(k) retirement savings plans offering a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service)
• Generous paid time off starting 3-4 weeks’ annually
• Student Loan Refinancing Discounts
• Professional and Career Development Program
• EAP and travel assistance included
• Wellness program

Note: Benefits for part-time and per diem vary. Please speak with a recruiter for more information.

Location

Remote, Nationwide.