Payroll & Benefits Administrator

Overview

Location: Lewisville, TX | Light hybrid work option (in office as needed, no set days) | Open to fully remote in the US for highly qualified candidates

Reports To: Senior Director, People & Culture

Employment Type: Full-Time, Exempt

This role is for a hands-on Payroll & Benefits Administrator who takes ownership, solves problems independently, and continually improves People Operations processes. Responsibilities include payroll, benefits, and leave-of-absence administration across a global organization, serving as a trusted resource for employees, partnering with internal teams and external vendors, and ensuring programs run smoothly and compliantly.

Responsibilities

Payroll, Benefits & Leave Administration

• Own the day-to-day administration and delivery of payroll, benefits, and leave-of-absence programs to support accurate, timely, and consistent service.
• Manage payroll and benefits processes, employee records, controls, and related activities throughout the employee lifecycle.
• Administer payroll operations in Workday Payroll, troubleshoot discrepancies, investigate system or process issues, and help maintain data integrity.
• Coordinate benefits administration, employee leave programs, and related People Operations initiatives.
• Respond to employee questions related to payroll, benefits, and leave by providing clear guidance and resolving issues efficiently.

Problem-Solving & Process Improvement

• Independently investigate payroll, benefits, and system-related issues, identify root causes, and drive solutions through resolution.
• Proactively identify process gaps, recurring issues, and opportunities to improve efficiency, accuracy, compliance, and employee experience.
• Develop and implement practical solutions when existing procedures no longer meet business needs.
• Maintain accurate, confidential records and support reporting, audits, reconciliations, and other operational requirements.
• Monitor processes and deadlines, anticipate potential issues, and take action before problems affect employees or business operations.

Partnership & Compliance

• Manage relationships with payroll and benefits vendors, coordinate services, address concerns, and drive timely resolution.
• Partner with People & Culture, Finance, and other internal stakeholders to support effective payroll and benefits delivery.
• Help maintain compliance with applicable payroll, benefits, leave, and employment requirements across relevant jurisdictions.
• Communicate process updates, requirements, and employee guidance clearly and effectively.
• Support broader People Operations, wellness, and employee experience initiatives as needed.

Requirements

• Three to five years of progressive experience in payroll, benefits, leave administration, or People Operations.
• Hands-on experience using Workday Payroll is required. Comfortable navigating the system, working with payroll data, investigating discrepancies, and troubleshooting issues. Experience limited to Workday HRIS or other Workday modules (without Workday Payroll experience) does not meet this requirement.
• Experience administering payroll and benefits in a complex, multi-location organization; global payroll experience is a plus.
• Working knowledge of payroll and benefits practices, leave administration, applicable compliance requirements, and employee support processes.
• Experience working with payroll and benefits vendors and coordinating issue resolution across multiple stakeholders.
• Strong analytical skills with the ability to troubleshoot, investigate root causes, and develop effective solutions.
• Excellent organizational skills; able to manage competing priorities, meet deadlines, and maintain accuracy in a fast-paced environment.
• High degree of discretion when handling confidential employee and compensation information.
• Bachelor’s degree in Accounting, Finance, Human Resources, or a related field, or equivalent practical experience.
• Payroll or benefits certifications are a plus.

Preferred Qualifications

• Payroll or benefits certifications.

Compensation & Benefits

Not specified in the provided job description.

Location Restrictions

Please note, at this time, candidates residing in California, Hawaii, or Alaska are not hired.

Recruiter Notice

The employer is not seeking assistance or accepting unsolicited resumes for this role. Resumes submitted without a valid written search agreement are the sole property of the employer; no fee will be paid if a candidate is hired.