Payroll & Client Service Specialist (UKG Ready required)

Overview

This role is for a Payroll & Client Service Specialist responsible for delivering high-quality payroll, technical support, and training services to clients and internal teams. The position focuses on optimizing the UKG Ready platform experience across Payroll, HRMS, and TLM modules. The specialist will maintain a book of key accounts, accurately process payroll data, conduct client trainings, and assist with adding additional products as needed.

The position is fully remote, with a hybrid option preferred for candidates located near Lakewood Ranch or Longwood, Florida.

Responsibilities

• Deliver outstanding client service by anticipating client needs, maintaining frequent and professional communication, and responding promptly to service requests.
• Maintain and manage a book of business.
• Coordinate and conduct client training activities.
• Participate in client hand-off meetings with the Implementation Team.
• Develop and maintain positive relationships with leadership, peers, teammates, and clients.
• Exercise discretion and judgment to ensure beneficial outcomes.
• Ensure data integrity and quality control for all client information.
• Participate regularly in internal and external training to expand and share knowledge.
• Provide backup support for teammates to ensure team service excellence.
• Collaborate effectively with the team to develop solutions for process, service, quality, or productivity issues.
• Maintain a high degree of technical competence and industry expertise.
• Comply with all work rules, standards, policies, and procedures.
• Engage in continuous professional development through internal and external opportunities.

Requirements

• Strong technical ability within the UKG Ready platform, including training clients, troubleshooting, and data import.
• Expert knowledge of Payroll, Tax, Garnishments, 401K, and Health Benefits.
• Familiarity with TLM Pay Calc 2.0.
• Excellent written and verbal communication skills.
• Advanced Excel skills, including functions, formulas, pivot tables, and V-lookups.
• Strong facilitation, analytical, and critical thinking skills.
• Ability to work independently and collaboratively with strong organizational skills.
• Detail-oriented with excellent Microsoft Office skills.

Preferred Qualifications

• Current FPC or CPP designation.
• 3 to 5 years of Payroll Service Bureau experience.
• College degree.

Compensation & Benefits

• Hourly pay range: $24.00 to $34.00, based on experience, skills, and location.
• Competitive salaries with bonus potential.
• Company-paid health insurance.
• Paid holidays, vacation, and sick time.
• 401K plan with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career progression.
• Supportive work environment promoting work/life balance.

Location

Fully remote position with a preference for hybrid work if located near Lakewood Ranch or Longwood, Florida.