Payroll Coordinator APAC

Overview

This role supports the end-to-end payroll process for workers, ensuring payroll is accurate, compliant, and delivered on time. You will also act as a primary point of contact for worker queries and coordinate required documentation and contract changes throughout the employment lifecycle.

Responsibilities

• Manage the end-to-end payroll cycle for workers’ payroll post-onboarding.
• Maintain up-to-date knowledge of payroll policies and governmental regulations affecting payroll preparation.
• Investigate and correct payroll reports, resolving any out-of-balance payroll issues.
• Review and approve payroll reports against housed information and client input.
• Maintain KPIs, internal reporting, the payroll schedule, and master payroll input on a periodic basis.
• Ensure accurate and timely processing of payroll payments to workers.
• Work with clients to obtain and relay in-country requirements during the workers’ lifecycle.
• Monitor and maintain employee data; ensure all employee records are up to date before payroll processing.
• Serve as the point of contact for workers’ queries.
• Manage the funding and billing process for payroll, including completing charging sheets and generating sales invoices.
• Maintain and store relevant worker documentation throughout the employment lifecycle in line with in-country compliance and record-keeping guidelines.
• Manage changes in employment contracts after onboarding, including salary changes and benefits updates.
• Respond timely to queries received from workers, internal support teams, ICP/ICE, and clients.
• Complete compliant offboarding for workers on Indefinite or Fixed Term Contracts, including voluntary and involuntary terminations.
• Ensure background checks are completed as requested if not finalized prior to first payroll through Implementation.

Requirements

• Two to three years of working experience.
• Established knowledge of payroll concepts and local payroll legislation for supported countries.
• Excellent written and oral communication skills in the local language and English.
• Ability to problem solve with strong attention to detail and analytical skills, including identifying, resolving, and mitigating issues.
• Ability to multi-task and prioritize workload.
• Self-directed with initiative.
• Good attention to detail and excellent organizational skills.

Compensation & Benefits

• Autonomy & Flexibility (Work in Any Way): supported with flexibility.
• Bonding Leave: paid leave to bond with a new family member.
• 2 Charitable Days.
• Reward & Recognition Program.
• Corporate bonus / SIP: eligible for an annual bonus scheme or sales incentive plan.

Location

Remote/Hybrid-first. (Remote role indicated.)

Equal Opportunity

The employer is committed to providing an environment of mutual respect and equal employment opportunities for all applicants.