Payroll Coordinator - EMEA

Overview

This role oversees the full employment lifecycle for assigned workers and supports end-to-end, compliant payroll processing. Responsibilities include managing daily payroll queries, ensuring timely and accurate worker payments, generating sales invoices, and coordinating with internal and external providers.

Responsibilities

• Manage changes in employment contracts after onboarding, including salary adjustments and provided benefits.
• Maintain and store all relevant worker documentation throughout the employment lifecycle in accordance with in-country compliance and record-keeping guidelines.
• Serve as the primary point of contact for worker queries.
  • Respond to queries from workers, internal support teams, ICP/ICE, and clients in a timely manner.
• Support compliant offboarding for workers on both indefinite and fixed-term contracts, including voluntary and involuntary terminations.
• Ensure background checks are completed as requested when not finalized prior to the first payroll through Implementation.
• Process payroll payments accurately and on time.
• Maintain strong knowledge of payroll policies and governmental regulations impacting payroll preparation.
• Investigate and correct payroll reports, including identifying and resolving out-of-balance payroll.
• Review and approve payroll reports against stored information and client input.
• Maintain KPIs, internal reporting, payroll schedules, and master payroll input on a periodic basis.
• Work with clients to obtain and relay expert in-country requirements during the worker lifecycle.
• Manage payroll funding and billing activities, including completing charging sheets and generating sales invoices.

Requirements

• Bachelor’s Degree.
• 2+ years of practical experience in HR, Finance, or Customer Services.
• Outstanding written and verbal communication abilities in English.
• Proficiency in additional languages is advantageous.
• Familiarity with payroll concepts and knowledge of local payroll legislation for supported countries would be beneficial.
• Strong problem-solving skills with attention to detail and analytical ability.
• Ability to manage multiple tasks and prioritize effectively.
• Self-motivated with a proactive approach.
• Exceptional organizational skills and meticulous attention to detail.

Preferred Qualifications

• Experience working with payroll processes and local payroll legislation for supported countries.
• Experience investigating and resolving payroll discrepancies.

Compensation & Benefits

• Eligibility to join an annual bonus scheme or sales incentive plan.
• Access to 2 learning platforms for continuous growth.

Location

Work across time zones to support clients and teams (Americas, Europe, and Asia). The role supports flexible working under a “Work in Any Way” model, emphasizing results over working hours.