Payroll Managed Services Representative

Overview

This role supports customers with payroll needs through an AI-native managed services operation. You’ll combine payroll expertise with strong customer service and judgment to deliver accurate, timely, and customer-centric payroll support. The position also involves using AI-enabled tools and automation to improve service quality, speed, and consistency.

Responsibilities

• Respond to customer questions, investigate issues, and provide clear, helpful resolutions.
• Prepare regular payrolls using customer-provided data points and recurring items.
• Review payroll data, identify discrepancies, and follow established controls and procedures.
• Deliver accurate and timely payroll services to customers.
• Handle sensitive payroll and employee information with a high degree of confidentiality.
• Use AI-enabled tools and automated workflows to improve speed, quality, and consistency.
• Apply human judgment to review, validate, and escalate AI-generated recommendations or outputs.
• Identify recurring customer issues and manual processes that could be improved through automation.
• Share customer feedback and operational insights with team leaders and Engineering, Product, and Design (EPD) teams.
• Participate in testing, rollout, and adoption of new AI-powered tools and processes.
• Maintain accurate documentation and contribute to knowledge-base improvements.
• Meet service, quality, productivity, and customer-experience goals.
• Support a collaborative team environment through knowledge sharing, coaching, and continuous improvement.

Requirements

• 2+ years of experience in payroll, customer service, operations, HR technology, finance operations, or a related field.
• Strong attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet time-sensitive deadlines.
• Strong problem-solving and critical-thinking skills.
• Comfort working with software, data, and digital workflows.
• Willingness to learn and use AI-powered tools responsibly.
• Ability to handle confidential information with discretion.
• Customer-focused mindset and demonstrated ownership of issues through resolution.

Preferred Qualifications

• Experience processing payroll or supporting payroll-related customer inquiries.
• Familiarity with payroll systems, HRIS platforms, timekeeping systems, or financial software.
• Payroll certification such as FPC or CPP.
• Experience with workflow automation, AI-assisted tools, quality assurance, or process improvement.
• Experience working in a fast-paced technology or service environment.

Compensation & Benefits

• Permanently remote.
• Pay wired directly to your bank account.
• $50 monthly stipend.
• Annual bonus.
• Flexible PTO.
• Enjoy company time off during some of the major US holidays.
• Career fast track for performers and internal mobility.

Location

• Permanently remote.