Payroll Representative II

Overview

Payroll Representative II is the primary point of contact for an assigned portfolio of clients using the organization’s payroll and workforce management services. This role provides customer support, builds strong client relationships, resolves payroll-related inquiries, and helps ensure timely and accurate service.

Responsibilities

• Identify payroll issues, conduct research, and provide effective solutions while ensuring accuracy and compliance.
• Write emails and lead video meetings with clients and other remote team members.
• Use Excel to create payroll import templates for clients.

Requirements

• Understanding of payroll processes, compliance requirements, and workforce management best practices.
• Strong attention to detail and a forward-thinking mindset.
• Quick learner with the ability to absorb new information, systems, and processes efficiently.
• Comfortable working in a fast-paced environment where priorities can shift throughout the day.

Preferred Qualifications

• Experience in payroll, customer service, account management, or HR-related support roles.
• Experience working with UKG products or other payroll and workforce management platforms.

Compensation & Benefits

• Pay range: $44,100 to $62,850.
• Base pay may vary depending on skills, experience, job-related knowledge, and work location.
• In addition to base pay, employees may be eligible for a performance-based bonus plan and restricted stock unit awards as part of total compensation.

Location

Not specified in the provided job description.

Equal Opportunity Employer

The organization evaluates qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

Additional Employment Notices

• The employer participates in E-Verify.
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Violations may result in criminal penalties and civil liability.

Disability Accommodation

For individuals with disabilities needing additional assistance during the application and interview process, request accommodations through the application process.