Payroll Representative III

Overview

Payroll Representative III is the primary point of contact for an assigned portfolio of clients using payroll and workforce management services. This role delivers exceptional customer support, builds strong client relationships, resolves payroll-related inquiries, and ensures clients receive timely and accurate service in a fast-paced environment where priorities may shift.

Responsibilities

• Identify payroll issues, conduct research, and provide effective solutions while ensuring accuracy and compliance
• Write client communications and lead video meetings with clients and other remote team members
• Use Excel to create payroll import templates for clients

Requirements

• Associate’s degree (A.A.) or equivalent, 2–5 years related experience, or an equivalent combination of education and experience
• Understanding of payroll processes, compliance requirements, and workforce management best practices
• Strong attention to detail and forward-thinking mindset
• Ability to quickly learn new information, systems, and processes
• Comfort working in a fast-paced environment where priorities can shift throughout the day

Preferred Qualifications

• Experience in payroll, customer service, account management, or HR-related support roles
• Experience working with payroll and workforce management platforms

Compensation & Benefits

• Pay range: $48,500 to $69,100
• Base pay may vary based on skills, experience, job-related knowledge, and work location
• In addition to base pay, employees may be eligible for a performance-based bonus plan and restricted stock unit awards as part of total compensation

Location

Work location details are not specified in the provided job description.