Payroll Representative III

Overview

Payroll Representative III serves as the primary point of contact for an assigned portfolio of clients using workforce payroll and management services. This role is responsible for delivering exceptional customer support, fostering strong client relationships, resolving payroll-related inquiries, and ensuring clients receive timely and accurate service. The ideal candidate is detail-oriented, proactive, client-focused, and able to thrive in a fast-paced environment where priorities may shift quickly.

Responsibilities

• Identify payroll issues, conduct research, and provide effective solutions while ensuring accuracy and compliance.
• Write emails and lead video meetings with clients and other remote team members.
• Use Excel to create payroll import templates for clients.

Requirements

• Associate’s degree (A.A.) or equivalent, 2 - 5 years related experience, or an equivalent combination of education and experience.
• Understanding of payroll processes, compliance requirements, and workforce management best practices.
• Strong attention to detail and forward-thinking mindset.
• Quick learner with the ability to absorb new information, systems, and processes efficiently.
• Comfortable working in a fast-paced environment where priorities can shift throughout the day.

Preferred Qualifications

• Experience in payroll, customer service, account management, or HR-related support roles.
• Experience working with workforce payroll and management platforms.

Compensation & Benefits

• Pay range: $48,500 to $69,100.
• Actual base pay offered may vary based on skills, experience, job-related knowledge, and work location.
• Employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation.

Equal Opportunity Employer

This employer evaluates qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

Additional Notices

• This employer participates in E-Verify.
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation

Individuals with disabilities that need additional assistance at any point in the application and interview process should request accommodations through the application process.