Payroll Services Specialist - Remote

Overview

This role is part of Payroll Tax Operations (PTO), supporting accurate and timely resolution of payroll tax issues across Notices, Corrections, Amendments, and Pay & File. The Senior Payroll Tax Processor is a core production contributor handling a high-volume case workload with strong technical competence and meaningful independence.

The position requires a detail-oriented, customer-focused payroll tax professional with hands-on experience resolving tax notices, correcting payroll errors, and preparing amended returns. The role also involves mentoring and serving as a role model for colleagues while continuing to grow technical depth.

Responsibilities

• Execute full-cycle payroll tax case work for assigned accounts, including:
  • Process payroll runs accurately
  • Audit pre- and post-payroll output
  • Manage tax filings and payments
  • Maintain compliance across all active jurisdictions
• Independently research and resolve complex State and Federal payroll tax notices, including:
  • Balance-due notices
  • Deposit discrepancies
  • SUI rate change notices
  • Account mismatch notices
  • Own each case from intake through confirmed closure
• Prepare written agency responses with complete supporting documentation; submit within agency-required deadlines and confirm receipt
• Prepare amended payroll tax returns (Form 941-X and state equivalents) independently on complex amendments while retaining ownership
• Support payroll correction workflows, including:
  • Identify the source of a payroll error
  • Quantify tax impact across affected quarters
  • Document the correction audit trail
  • See the resolution through to completion
• Manage a personal WIP queue with discipline:
  • Prioritize cases by SLA date
  • Flag aging cases before they breach SLA
  • Maintain thorough case documentation from first touch to closure
• Perform high-level trend analysis of customer data, system data, and agency correspondence to identify process or system deficiencies
• Contribute to SOP and KB updates by:
  • Flagging outdated content
  • Suggesting revisions
  • Documenting solutions to previously unresolved issues
• Participate in cross-functional collaboration with Corrections, Amendments, Pay & File, and Tax Notice teams
• Serve as a role model for TP1 staff and actively seek coaching and development from Staff Payroll Tax Processor and managers

Qualifications

• 2–3+ years of hands-on payroll tax experience with a strong focus on notice resolution, amended return preparation, and payroll error correction across multiple states (not general payroll administration)
• Working knowledge of IRS and state agency notice types, including the ability to read a notice, identify the type, understand the agency’s claim, and determine the appropriate resolution path
• Demonstrated experience resolving State and Federal payroll tax notices independently, including:
  • Balance-due notices
  • Penalty assessments
  • SUI rate change notices
  • Deposit mismatch notices
• Comprehensive knowledge of tax payment and filing regulations; solid understanding of the distinction between employee and employer tax responsibilities across federal and state jurisdictions
• Hands-on experience preparing and approving amended Federal (Form 941-X, W-2c) and State payroll tax returns across all states, including jurisdictions with complex local requirements such as PA, OH, and more
• Deep knowledge of federal payroll tax law, including:
  • FICA
  • FUTA
  • FITW
  • Employment tax deposit schedules
  • Associated penalty and interest structures
• Multi-state payroll tax expertise, including:
  • Reciprocal agreements
  • Resident and nonresident taxation
  • SUI account management
  • Local tax compliance across multiple jurisdictions
• Proficiency with at least one payroll platform and comfort navigating case management systems such as Salesforce
• Excel/Google Sheets skills required, including:
  • VLOOKUP
  • Pivot tables
  • Reconciliation auditing
  • Ability to trace a tax discrepancy through a spreadsheet independently
• Strong written and verbal communication skills, including professional interaction with state and federal tax agencies and clear, complete documentation of case activity
• Associate’s or Bachelor’s degree in Accounting, Business, or Finance preferred; equivalent experience accepted
• Fundamental Payroll Certification (FPC) required; CPP preferred for candidates with 4+ years of experience
  • Active pursuit of CPP is viewed favorably
  • CPP holders will be evaluated for accelerated development
• Experience at a payroll service bureau, PEO, or multi-client payroll tax environment is a significant advantage

Preferred Qualifications

• CPP certification (preferred for candidates with 4+ years of experience)

Compensation & Benefits

• Competitive compensation with pay for performance rewards approach
• Expected base pay range for this position:
  • California (Bay Area): $36.00 - $49.00
  • Southern California: $36.00 - $49.00
  • Colorado: $27.00 - $36.50
  • District of Columbia: $27.00 - $36.50
  • Hawaii: $28.50 - $38.50
  • Illinois: $27.00 - $36.50
  • Maine: $25.00 - $33.50
  • Maryland: $27.00 - $36.50
  • Massachusetts: $28.50 - $38.50
  • Minnesota: $25.00 - $33.50
  • New Jersey: $28.50 - $38.50
  • New York: $29.50 - $34.47
  • Ohio: $25.00 - $33.50
  • Vermont: $27.00 - $36.50
  • Virginia: $27.00 - $36.50
  • Washington: $28.50 - $38.50
• This position may be eligible for a cash bonus, equity rewards, and benefits in accordance with applicable plans and programs
• Pay offered is based on job-related knowledge, skills, experience, and work location

Location

• Bay Area and Southern California (California)
• Colorado
• District of Columbia
• Hawaii
• Illinois
• Maine
• Maryland
• Massachusetts
• Minnesota
• New Jersey
• New York
• Ohio
• Vermont
• Virginia
• Washington

Schedule

• Minimum of 20 hours per week
• Option to flex up to 40 hours per week based on business need
• Hourly, non-exempt position eligible for overtime pay
• Virtual/remote work providing expert payroll tax services year-round