Payroll Specialist

Overview

This role involves joining a high-performing Human Resources Outsourcing team that supports Client Payroll Administrators with a wide variety of payroll and tax-related questions and issues. You will deliver accurate, comprehensive, and friendly responses using multiple tools and resources, with a primary focus on helping clients.

Responsibilities

• Product support
  • Respond to client questions regarding payroll and benefits products.
  • Provide application and product navigation support.
  • Support activities may include:
    • Data maintenance
    • Setup and configuration changes for multiple options (e.g., Vacation/Paid Time Off, Special Calculations, Time and Attendance schedule, 401k)
    • New feature set up requests (e.g., Group Term Life, Health Savings Account, direct deposit calculations, Benefit Accruals, and more)
• Payroll processing and tax support
  • Assist clients with payroll processing and resolve issues.
  • Help with tax changes by conducting research and following up as needed.
  • Provide timely communication to the correct parties for updates, changes, or client issues to ensure timely and accurate processing.
  • Monitor Tax Registration Services via a report once the client is live and verify all jurisdictions are active.
  • Use online tools as part of day-to-day work.
• Consultation
  • Provide consultative support and recommendations on product optimization during status calls and other interactions.
• Quarter and year-end support
  • Resolve issues in partnership with clients that surface in error prevention notices.
  • Determine corrections and generate details on changes needed for processing additional payroll.
• Reporting and analysis
  • Work on complex projects, including:
    • Calculation updates
    • Special reports
    • Tax amendments
    • Company setup
    • Troubleshooting
  • Research historical data, determine adjustments, and use online tools to make corrections.
• Collaboration and communication
  • Collaborate with internal teams (e.g., 401k, Flexible Spending Accounts, Tax) and possibly third-party vendors to identify and resolve issues.
  • Escalate issues when necessary and communicate status and resolution to clients.
  • Share upcoming changes that could impact clients and address client concerns.
  • Create standard client documentation and update it regularly.

Requirements

• At least two years of experience, or
• Military experience
• Availability for occasional extended hours during peak seasons, including 5–10 hours of overtime for 6–8 weeks of the year

Preferred Qualifications

• High-level payroll knowledge, including experience processing client payrolls
• Basic knowledge of payroll tax principles and wage and hour laws

Compensation & Benefits

• Best-in-class benefits start on Day 1
• Company-paid time off for volunteering

Location

• Not specified in the provided job description