Payroll Support Manager

Overview

This role supports payroll issue resolution, system improvements, compliance, reporting, and process optimization. The Payroll Support Manager will serve as a subject matter expert for payroll and timekeeping operations, helping ensure timely, accurate outcomes and audit-ready controls.

Responsibilities

Payroll Operations & Service Delivery

• Resolve complex payroll issues and escalations, ensuring timely and accurate solutions.
• Oversee payroll service tickets, monitor service levels (SLAs), and identify opportunities to improve response times and employee satisfaction.
• Analyze recurring payroll and timekeeping issues, identify root causes, and implement sustainable solutions.
• Serve as a payroll subject matter expert and resource for internal teams.

Payroll Systems & Technology

• Support payroll system enhancements, upgrades, integrations, testing, and implementation activities.
• Partner with HRIS, IT, Finance, and external vendors to troubleshoot issues and improve system functionality.
• Ensure accuracy and integrity of data across payroll and timekeeping.
• Support system testing, validation, and resolution of technical issues.

Compliance, Controls & Audit Readiness

• Maintain strong payroll controls, compliance processes, and audit-ready documentation.
• Coordinate payroll reporting, reconciliations, and supporting documentation for internal and external audits.
• Identify compliance risks, process gaps, and control weaknesses; implement corrective actions.
• Collaborate with Finance, Tax, Compliance, and Internal Audit to support regulatory requirements.

Process Improvement & Projects

• Support initiatives focused on payroll accuracy, automation, operational efficiency, and reducing manual processes.
• Analyze payroll data and workflows to identify trends, risks, and improvement opportunities.
• Support payroll-related system implementations, acquisitions, integrations, and organizational changes.
• Develop and maintain standardized procedures, workflows, and process documentation.

Reporting, Analytics & Collaboration

• Use advanced Excel, Power BI, and reporting tools to analyze payroll metrics, identify discrepancies, and drive data-informed decisions.
• Monitor operational performance, service levels, and vendor effectiveness.
• Communicate payroll risks, trends, project updates, and recommendations to leadership.
• Build strong partnerships across Payroll and Timekeeping.
• Provide guidance and training to associates on payroll processes, systems, and best practices.

Requirements

Qualifications

• Strong knowledge of payroll operations, timekeeping systems, compliance, and internal controls.
• Advanced proficiency in Microsoft Excel and Power BI, including data analysis, reporting, and automation.
• Proven ability to troubleshoot complex payroll issues, identify trends, and implement process improvements.
• Experience with payroll system enhancements, integrations, testing, and reporting.
• Strong organizational, problem-solving, and communication skills with the ability to manage competing priorities.
• Ability to collaborate across departments, support projects, and drive operational efficiencies.

Education And Experience

• Bachelor’s degree in Accounting, Finance, Business Administration, Human Resources, or related field preferred.
• Minimum of five (5) years of payroll operations experience, preferably in a high-volume, multi-state environment.
• Experience with payroll systems, compliance, reporting, audits, and process improvements required.
• Demonstrated experience managing complex payroll escalations and collaborating with cross-functional teams.
• Prior project leadership, employee training, or mentoring experience preferred.
• Certified Payroll Professional (CPP) designation a plus.

Physical Requirements

• Sedentary – ability to remain in a stationary position for extended periods of time.
• Ability to communicate effectively and clearly with others to exchange information.

Travel Requirements

• Up to 10% travel required based on business needs.

Compensation & Benefits

Pay Range

• USD $85,000.00 - USD $123,000.00 /Yr.

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan
• Paid time off and holidays
• Employee assistance programs and wellness initiatives
• Flexible options to support a balanced life