Payroll Support Manager (Corrections)

Overview

This role involves leading a team responsible for investigating and resolving complex historical payroll issues. The Payroll Support team handles problems that can span multiple payrolls, quarters, tax jurisdictions, payments, and filings.

This is first and foremost an people and operations leadership role. You will own team priorities, performance, capacity planning, escalation management, and the team’s day-to-day operating rhythm, while partnering with a senior subject matter expert (SME) to turn technical expertise into repeatable processes.

Responsibilities

• Own the team’s day-to-day operating rhythm, including priorities, queue health, resource allocation, standups, escalation paths, and SLA performance.
• Manage and develop a team of experienced payroll operations specialists through regular coaching, feedback, performance management, and career development.
• Create visibility into team performance and surface risks, bottlenecks, and emerging trends before they become larger problems.
• Partner with the team’s senior SME to turn technical expertise into repeatable processes, documentation, and broader team capability.
• Own complex operational escalations and coordinate the right technical or cross-functional partners when deeper expertise is required.
• Partner closely with leaders across Support, Filing, Tax Operations, Product, and R&D on issues that cross functional boundaries.
• Serve as a thought partner to the head of the department on team strategy, staffing, performance, and operational decisions.

Requirements

• 4–6+ years in operations, technical support, support operations, client service, or a similarly execution-heavy environment.
• Meaningful people management experience, including direct management of a team, coaching performance, and holding clear standards for both outcomes and how the work gets done.
• Strong operational judgment—ability to evaluate competing priorities, limited capacity, SLAs, customer impact, and risk to decide what should happen next.
• A track record of formal people management, including hiring and organizing people around team metrics.
• Strong communication skills, with the ability to translate between team-level detail and leadership-level framing.
• Comfort learning a complicated domain quickly and managing people who may initially know more about the technical subject matter.
• A bias toward building durable systems—improving processes when the same problem occurs again.
• Startup or high-growth company background.

Preferred Qualifications

• Familiarity with payroll or payroll tax (plus, but not required).
• Experience in fintech, payments, financial operations, or another regulated or technically complex domain.

Compensation & Benefits

• Not specified.

Location

The team is distributed across the US. Roles can be remote, hybrid, or based in one of the following offices:

• New York City
• San Francisco

Remote work requires the ability to perform all responsibilities without distraction or disruption, while maintaining quality, effective communication, and productivity.

For in-office and hybrid employees, offices are open all week. Meals are provided on Tuesdays and Thursdays, with regular happy hours, game nights, and other in-person events.

Additional Information

• Equal Opportunity: An Equal Opportunity employer and committed to providing reasonable accommodations for candidates with disabilities in the recruiting process.
• E-Verify: Participates in E-Verify and provides Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. E-Verify is not used to pre-screen applicants.