Premium Operations Coordinator

Overview

This role involves reviewing and processing new business and/or in-force incoming funds received daily. You will complete individual and group task assignments across multiple divisions, reconcile what you process each day, and resolve discrepancies through problem solving. The position supports multiple work types and service-level expectations, with ongoing opportunities to cross-train and expand your knowledge across Premium Operations.

Responsibilities

• Review paper and electronic funds for negotiability
• Allocate remittance back up to accurately create entries into the appropriate systems
• Reconcile daily transactions and resolve discrepancies
• Contribute to the maintenance of accurate records
• Assist with administrative assignments and projects as business needs change
• Provide backup support across multiple operations tasks
• Adhere to service level agreements (SLAs)

Requirements

• Passion for precision and strong dedication to financial accuracy
• Comfort working with numbers, payments, and detailed account information
• Ability to quickly spot discrepancies and persist in finding their cause
• Strong organization across multiple assignments, systems, and service level agreements
• Accountability for balancing daily work and follow-up on issue resolution
• Diligence when shifting priorities or providing backup support
• Confident working independently, with the ability to ask for support when needed
• Effective communication and collaboration with team members and internal business partners

Compensation & Benefits

• Hourly Range: $22.00 - $33.95 plus eligibility for a Company Annual Bonus
• Flexible full-time or hybrid telecommuting arrangements
• 401(k) plan with immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days, and ten paid holidays
• Company matching to double impact when giving back to the community

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment.

Remote Network Minimum Requirements

Minimum Internet Speed and Type requirements:

• Minimum Internet Speed: 100 Mbps download and 20 Mbps upload (FCC definition of “broadband”)
• Internet Type: Fiber, Cable (e.g., Comcast/Xfinity, Spectrum), or DSL
• NOT permissible: Satellite (e.g., Starlink), cellular/mobile internet (including hotspots and home wireless services such as Verizon 5G Home, T-Mobile 5G Home Internet, and AT&T Internet Air), any other wireless technology, or wired dial-up

You must meet the requirements to apply.

Interview & Identity Verification

• After the initial phone screen, candidates will be required to be on video for all interviews.
• The organization will take affirmative steps at key points to verify a candidate is not seeking employment fraudulently (e.g., through use of a false identity).

Failure to comply with verification procedures may result in:

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered