Pricing Operations Manager - Insurance/Financial Services

Overview

This role builds and integrates insurance pricing capability across acquired organizations. The Pricing Operations Manager of Insurance establishes a centralized pricing function to unify rate-setting under a single pricing framework. Responsibilities include creating base pricing processes, standardizing governance, and building scalable, repeatable pricing decision infrastructure across the portfolio, including groundwork for digital and AI-enabled pricing.

Responsibilities

Pricing Process Establishment & Integration

• Establish the base pricing process across all acquired organizations; assess current pricing practices, identify gaps, and drive standardization
• Build and maintain a pricing playbook, including rate cards, margin thresholds, approval workflows, and escalation protocols
• Onboard newly acquired businesses into the unified framework

Annual Pricing Process & Deal Governance

• Own the annual pricing anniversary cycle end-to-end
• Manage the pricing model that drives account-level rate decisions across Major, Medium, and Select segments
• Establish deal governance including approval workflows, override justification, and audit trails
• Partner with Sales/CE, Finance, and Operations to align pricing with business strategy

Analytics, Reporting & Market Intelligence

• Build pricing dashboards and KPI reporting on margin health, pricing outcomes, and discount pool utilization
• Conduct ad-hoc pricing analysis
• Assess AI/automation impact on BPO pricing economics
• Conduct peer pricing reviews and track the competitive landscape

Digital Pricing Enablement & Management

• Identify opportunities to bring automation into the pricing process (e.g., automated rate recommendations and predictive margin modeling)
• Evaluate and implement pricing tools (CPQ and enhancement tools) to transition from manual to digital workflows
• Own ongoing maintenance and management of digital pricing workflows and tools once implemented, ensuring accuracy, functionality, and adoption

Requirements

• Major: Finance, Business, Economics, or related field preferred
• 5–8+ years of relevant experience in pricing, commercial strategy, or deal pricing within the IT and ITES (IT-enabled services)
• Strong MS Office skills, including Word, Outlook, Access, and strong Excel
• Customer-centric mindset and enjoyment of providing service and solving customer problems

Preferred Qualifications

• Experience integrating pricing across acquired/multi-entity organizations
• Exposure to insurance industry operations (BPM, claims, underwriting support)
• Experience with pricing tools/CPQ platforms
• Familiarity with AI/automation in pricing

Compensation & Benefits

• Remote role based in the United States
• Salary range (most locations): $130,000 - 135,000 annually
• The salary range may vary based on experience and the specific geographic location in which the candidate resides
• Compensation also includes annual bonus eligibility, benefits, and other opportunities

Location

All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration.

Interview Process

• Submit your application
• If qualified, a member of Talent Acquisition will schedule an interview via zoom
• Standard steps include:
  • Behavioral interview with Talent Acquisition
  • Online talent assessment
  • Hiring Manager interview
• Additional interview steps may be added depending on the position or if further evaluation is needed

Equal Employment Opportunity

The employer provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.