Overview
This is a remote, part-time, temporary position based in the United States. The role involves processing provider invoices, invoicing client employee co-payments, and addressing billing questions and issues from the Contact Center and Provider Relations team related to provider and client invoices.
Responsibilities
- Process provider invoices for back-up care services provided to client employees within the payment terms specified by provider contracts.
- Verify that providers charge correct amounts for services to reduce cost of goods sold.
- Generate invoices for clients using accounting software according to their selected invoice method.
- Collaborate with various departments to research and resolve payable and collection issues.
- Assist in researching billing questions arising from Contact Center calls.
- Respond to provider inquiries about invoices and payments within appropriate timeframes.
- File all processed provider invoices appropriately.
- Post credit card and check transactions to accounting software for payments made by client employees.
- Perform other projects and responsibilities as assigned by the supervisor.
Decision Making Authority
This position handles financial information related to the Back Up Care Division and is responsible for accurate data entry and tracking. The role requires prioritizing issues based on their criticality.
Requirements
Education and Experience
- High school diploma (required).
- Associate degree (preferred).
- At least 1 year of accounting or billing experience (preferred).
- 2 to 5 years of customer service experience (preferred).
- 1 year of experience with Microsoft Dynamics AX (preferred).
Skills and Abilities
- Excellent verbal and written communication skills.
- Comfortable communicating with external providers and internal team members.
- Strong organizational and time management skills with the ability to multitask.
- High attention to detail.
- Proficient in basic Microsoft Office applications.
- General experience with accounting software (preferred).
- Ability to learn internal software and databases.
Additional Information
- This position does not offer visa sponsorship or employment authorization support.
Compensation
- Hourly rate ranges from $19.23 to $24.52, with an anticipated rate of $22.00 per hour.
- Actual compensation will depend on experience, education, certifications, geography, and other relevant factors.
Application Deadline
- This job posting is expected to remain open until July 10, 2026.
Location
- Remote position available within the United States.