Recovery Account Processor

Overview

This role involves performing document processing and record-keeping tasks related to customer accounts, with a thorough knowledge of products and services in the assigned area. Responsibilities also include providing customer service by answering inquiries, resolving customer problems, and responding to requests for information.

Responsibilities

• Enter new account information and update information on existing accounts
• Record transactions and maintain accurate account activity
• Receive, classify, consolidate, and summarize documents and information
• Retrieve daily web settlements
• Order letters for multiple payments
• Maintain a settlement tracker and verify accurate state coding
• Handle inbound calls related to:
  • Collections
  • Call transfers
  • Account holder inquiries
• Manage inbound calls related to deceased accounts
• Request estate and/or administrator documentation
• Assist in resolving customer concerns and provide timely and accurate responses to customer questions
• Perform collection activities as appropriate
• Complete reports and provide administrative support

Schedule

• 8am–5pm, Monday–Friday (Central Time)

Basic Qualifications

• High school diploma or equivalent
• Typically three to five years of clerical and customer service experience

Preferred Qualifications

• Thorough knowledge of products, services, terminology, procedures, and systems related to the assigned area
• Strong customer service skills
• Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
• Ability to identify, resolve, and/or escalate complex problems
• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications
• Effective verbal and written communication skills

Compensation & Benefits

• Pay Range: $20.00 - $22.50
• Benefits include:
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Location

• Spokane, Washington residents
• If a street address is not available, enter N/A when completing a job application.

Additional Information

• E-Verify participation in all facilities located in the United States and certain U.S. territories
• Equal opportunity employer; considers qualified applicants without regard to protected characteristics under applicable law
• Background checks are conducted consistent with applicable local laws and federal requirements
• Posting may be closed earlier due to high volume of applicants
• Applicants must be able to comply with workplace policies and procedures, including the Code of Ethics and Business Conduct and related conduct and safety policies