Remote Billing Support Specialist

Overview

The organization is seeking an entry-level Remote Billing Support Specialist to join its finance team in a fully remote role. This position is designed for someone early in their career to build foundational experience in billing, accounts receivable, and customer account management while working with a supportive, detail-oriented team.

Responsibilities

• Generate and send accurate customer invoices on a regular billing cycle
• Review billing records for errors and resolve discrepancies promptly
• Respond to customer billing inquiries via phone, email, and chat
• Process payments, credits, and adjustments in the billing system
• Maintain accurate and up to date customer account records
• Collaborate with accounting and customer service teams to resolve disputes
• Assist with month end billing reconciliation and reporting
• Track outstanding balances and support collections follow up
• Document billing procedures and escalate complex issues as needed
• Support ad hoc billing projects and process improvement initiatives

Requirements

• High school diploma or equivalent required; associate degree in accounting or business a plus
• Prior experience in billing, accounts receivable, or customer service preferred but not required
• Strong attention to detail and comfort working with numbers
• Proficiency with Microsoft Excel and general computer applications
• Clear written and verbal communication skills
• Ability to manage multiple tasks and meet deadlines independently
• Comfortable working in a remote, self-directed environment
• Basic familiarity with billing or accounting software is a plus
• Reliable internet connection and a quiet home workspace

Compensation & Benefits

• Salary range: $55,000 - $82,000 per year, based on experience and qualifications
• Medical, dental, and vision insurance
• 401k retirement plan with company match
• Paid time off and paid holidays
• Fully remote work with flexible scheduling
• Home office equipment stipend
• Paid training and onboarding support
• Career growth and advancement opportunities
• Employee assistance program
• Company provided laptop and software access

Location

Fully remote