Remote Mortgage Loan Officer (Utah)

Overview

This role is a remote, purchase-focused Mortgage Loan Officer position originating home loans for customers introduced through the employer’s ecosystem. You will guide borrowers from first contact through funding while delivering a best-in-class customer experience.

Success is driven by responsiveness, execution, and performance in a structured, metrics-driven organization supported by centralized operations.

Mortgage Loan Officers may operate in one of two specialized lending models:

• High-volume, lead-driven, phone-based environment for Loan Officers who excel at high-frequency conversion and scaling customer relationships quickly.
• Consultative, market-based model for Loan Officers who thrive on building long-term strategic partnerships with Zillow Preferred Agents.

Responsibilities

• Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements.
• Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation.
• Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners.
• Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations.
• Use the employer’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement.
• Partner with centralized processing, underwriting, and closing teams to move loans efficiently.
• Deliver a consistent, high-quality customer experience through phone, email, and text communication.
• Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions.
• Maintain active licensing, complete required education, and participate in ongoing professional development.
• This role involves the collection, storage, and use of your voiceprints (records of speech) for operational and compliance purposes.

Requirements

• 3+ years of mortgage origination experience, with a strong emphasis on purchase transactions, either as:
  • an active NMLS Loan Originator with state licenses, or
  • a Loan Originator under a federal bank license.
• Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content.
• Physically located in and working remotely from Utah.
• Proven success originating purchase loans in either:
  • a high-volume, phone-based sales environment, or
  • an agent-centric referral model.
• Strong client service orientation with consultative sales skills and deep understanding of the mortgage process.
• Ability to work in a structured, performance-driven environment with clearly defined KPIs.
• Excellent verbal communication skills and ability to build trust quickly.
• Strong time management, organization, and pipeline management skills.
• Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel).

Preferred Qualifications

• Associate’s or Bachelor’s degree preferred.
• Experience with non-traditional backgrounds is encouraged if skills or experience are transferable or related.

Compensation & Benefits

• Competitive base pay.
• Eligible for incentive compensation. Actual amounts will vary depending on experience, performance, and location.
• Equity awards may be available in addition to base salary, based on factors such as experience, performance, and location. Actual amounts will vary depending on experience, performance, and location.
• Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Location

• Remote position with restrictions: the designated remote location is defined as your principal place of residence, which must be physically located within Utah.
• You may elect to spend some time working at a company office.
• Employment is contingent upon remaining in this location; requests to relocate to another state are subject to company review and approval and may be denied based upon business need.

Equal Employment Opportunity

The employer is an equal opportunity employer committed to fostering an inclusive, innovative environment and providing equal employment opportunity regardless of protected characteristics. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law.

Los Angeles County applicants: Criminal history may have a direct, adverse, and negative relationship with some material job duties. Pursuant to the Los Angeles County Fair Chance Ordinance, the employer will consider for employment qualified applicants with arrest and conviction records.

Canada applicants: The employer complies with applicable laws prohibiting discrimination in employment and recruitment.

Serbia applicants: ShowingTime Serbia, a member of the employer’s group, will be the employing entity for the role. The employer complies with applicable laws prohibiting discrimination in employment and recruitment.