Renewals & Billing Manager

Overview

This role manages the full renewal and billing lifecycle for subscription and support customers, ensuring timely renewals, accurate invoicing, and effective collections. The position is detail-heavy and process-driven, directly protecting recurring revenue and cash collection.

Eligibility/Location requirement: Must reside in California, Massachusetts, North Carolina, Pennsylvania, Texas, Kansas, or Georgia to apply.

Responsibilities

Run the renewal cycle

• Use Salesforce reports to identify renewals requiring action at each stage, from early renewal offers 7 months out through standard alerts, follow-ups, and final billing
• Generate renewal quotes in Xero via the Salesforce–Xero integration, verifying pricing, escalation rates, and quote details
• Meet monthly completion deadlines for each stage of the renewal cadence

Be the customer’s go-to for renewals

• Serve as the primary point of contact for renewal questions, including pricing, seat reductions, and payment terms
• Review each customer’s governing agreement before quoting or invoicing, applying contract terms where they differ from standard process
• Handle pricing objections and seat reduction requests using a structured, step-by-step response process
• Explain how renewal pricing was calculated
• Determine when to resolve issues directly versus when to escalate to the COO, and keep Sales informed through Salesforce Chatter

Own invoicing and billing

• Create and verify renewal invoices in Xero from Closed Won opportunities (products, seats, tax, addresses, and PO references)
• Apply billing-timing rules based on PO and approval status, notice periods, and billing deadlines
• Submit invoices through customer procurement portals such as Coupa, SAP Ariba, and Tungsten Network

Keep Salesforce accurate

• Maintain opportunity billing details and service contract records across new business, upsell/cross-sell, renewal, and product-change transactions
• Process mid-term and at-renewal product and seat changes so current and future contracts reconcile
• Support license key issuance workflows tied to payments and contract stages

Manage collections

• Run the weekly overdue accounts report and manage the escalating collections sequence
• Use judgment on when support holds are appropriate based on customer relationship and payment history

Requirements

• 3+ years in billing, revenue operations, deal desk, or subscription renewals (ideally in B2B SaaS or software licensing)
• Experience reading commercial agreements (license, subscription, and support contracts) to identify renewal, notice, payment, pricing, and termination terms
• Proven ability to handle pricing objections in writing, holding pricing positions without early concessions
• Working knowledge of Salesforce (Opportunities, Service Contracts, Chatter) and Xero or a similar accounting platform
• Comfort with detailed, rules-based processes, with judgment to identify items outside established rules
• Strong written communication, particularly for customer-facing pricing and renewal correspondence
• Familiarity with percentage-based price escalation, pro-rated billing, and PO reconciliation

Preferred Qualifications

• Tertiary qualification in finance or business
• Experience with procurement portals such as Coupa, SAP Ariba, or Tungsten Network
• Experience with multi-year contracts and multi-entity or multi-currency billing
• Background that balances protecting revenue with managing customer relationships

How Success Is Measured

• Every renewal stage is completed on time each month
• Renewal amounts and multi-year escalations are calculated accurately
• Sales receives timely responses when renewals become expansion opportunities
• Salesforce and Xero data stays clean, with little rework

Compensation & Benefits

Not specified in the provided job description.

Location

Must reside in California, Massachusetts, North Carolina, Pennsylvania, Texas, Kansas, or Georgia to apply. Remote work is referenced in the description.