Retirement Plan Specialist (People & Culture)

Overview

This role administers and maintains qualified retirement plans, including the 401(k), Puerto Rico 401(k), and Employee Stock Bonus Plan programs. The position supports day-to-day retirement plan operations, reconciles contributions and loan activity, responds to employee and principal inquiries, and partners with internal and external stakeholders to help ensure accurate, timely, and compliant plan administration.

Responsibilities

• Assist with day-to-day administration of qualified retirement plan programs, including 401(k), Puerto Rico 401(k), and Employee Stock Bonus Plan activities
• Support the retirement plan inbox by responding to employee and principal inquiries promptly, accurately, professionally, and with a client-focused approach
• Reconcile employer contributions, employee contributions, employee deductions, loan payments, and related activity between payroll, draw, vendors, and plan recordkeepers
• Identify payroll and vendor discrepancies, coordinate corrective actions, and support accurate, compliant plan administration
• Audit, balance, and rectify contribution and loan payments, including monitoring overdue loan payments and administering loan payment processes
• Produce and analyze plan demographic, performance, census, allocation, and earnings data, including support for Employee Stock Bonus Plan administration
• Assist with determining participant eligibility, calculating appropriate contributions and forfeitures, and communicating required data to recordkeepers, actuaries, payroll, and draw teams
• Support annual compliance activities, including retirement plan audits, annual census reporting, Form 5500 support, ADP/ACP and other nondiscrimination testing, and federally mandated retirement plan disclosures and notices
• Prepare accounting records through trial balance; assist auditors with financial statements and maintain accounting records for retirement plan programs
• Analyze information and prepare exhibits for plan committee meetings; attend meetings as requested
• Conduct retirement plan orientation and education meetings for new hires, employees, and principals, as needed
• Serve as a liaison between internal teams and external stakeholders (plan participants, beneficiaries, payroll, draw, recordkeepers, vendors, actuaries, OGC, and outside counsel) on plan-related matters
• Review and distribute relevant plan information, communications, documentation, disclosures, and notices to participants and beneficiaries
• Assist participants with rollover, distribution, loan, contribution adjustment, refund, and other plan-related questions or administrative changes
• Assist with implementation of new plans, programs, plan changes, and updates to administrative procedures
• Maintain accurate, timely documentation and records for plan-related activities in accordance with established policies and procedures
• Maintain knowledge of legal and regulatory changes, trends, and other developments affecting retirement benefits
• Handle confidential and sensitive information with appropriate discretion while working in a virtual team environment
• Support the Total Rewards Benefits team as needed on health and welfare benefits administration
• Support the Total Rewards Leaves team as needed on employee leaves administration
• Perform other duties as required

Qualifications

• Bachelor’s degree required (Business Administration, Human Resources, Finance, or Accounting preferred)
• Three (3) or more years of experience in retirement plan administration (required)
• Experience with retirement plan (IRS and ERISA) laws in a professional services firm (preferred)
• Strong written and verbal communication skills
• Ability to comprehend complex legal documents and filings
• Ability to make sound recommendations based on analysis, experience, and judgment
• Strong problem-solving skills
• Ability to work well under pressure while remaining composed and professional
• Ability to work in a fast-paced environment, prioritize, and manage multiple assignments
• Strong organizational skills and time management practices
• Ability to develop and maintain strong working relationships internally and externally
• Ability to maintain a high level of confidentiality

Preferred Qualifications

• Certified Pension Service Professional (CPSP)

Required Skills / Software

• Intermediate to advanced computer software skills including Word, Excel, and Outlook (required)
• Ability to create Excel spreadsheets using formulas (required)
• Co-pilot experience (preferred)

Compensation & Benefits

• Individual salaries are determined after consideration of numerous factors including qualifications, experience, skills, and geography.
• National Range: $32.70/hr - $34.62/hr
• Maryland Range: $32.70/hr - $34.62/hr
• NYC/Long Island/Westchester Range: $32.70/hr - $34.62/hr
• Benefits may be subject to eligibility requirements.

Location

• Roles ranges listed for: National, Maryland, and NYC/Long Island/Westchester.