Revenue Cycle Coordinator

Overview

This role involves working as a Revenue Cycle, Billing and Collections Processor – Level II, responsible for resolving insurance and self-pay accounts, including managing claim appeals. The position requires attention to detail to ensure timely account resolution and supports multiple payers, including commercial and government sources. The Level II Processor also serves as a resource to team members and assists in training new staff.

Responsibilities

• Support organizational values, strategic goals, and customer service standards.
• Maintain confidentiality of protected health information in compliance with HIPAA and organizational policies.
• Consistently meet or exceed productivity and quality standards.
• Support activities aimed at achieving and maintaining budgeted Days Sales Outstanding (DSO) goals across all payer sources.
• Perform Level I responsibilities such as insurance follow-up, payment posting, and account reconciliation.
• Support multiple payers, including commercial and government insurances.
• Serve as a resource to teammates and participate in training and mentoring new employees.
• Perform additional duties as assigned to support team and organizational goals.

Requirements

• Must reside in one of the approved remote worker states: AR, AZ, CO, FL, GA, IA, IL, IN, KY, MI, NC, ND, NE, NJ, OH, SC, TN, TX, UT, WI.
• High school diploma or equivalent.
• Progressive, relevant experience in billing and collections supporting multiple payers (commercial and/or government) independently for at least 90 days within the organization. External candidates require at least 1 year of billing and collections experience, preferably in a Home Health or Hospice setting, working with both commercial and government payers.
• Preferred experience in Hospice Billing; experience with HCHB software is a plus.
• Ability to perform accurate account reconciliations independently.
• Strong communication, critical thinking, and problem-solving skills.
• Reliable, responsible, and a team player.

Preferred Qualifications

• Additional advanced education and/or payer certifications.
• Proficiency in billing and collections processes, with a focus on insurance appeals and account resolution.

Compensation & Benefits

• Hourly pay range: $18.60 - $26.27
• Generous annual bonus structure
• Vacation plan, paid holidays, and personal time
• Medical, dental, and vision plans
• Tuition reimbursement
• 401(k) plan

Location

This is a remote position available to candidates residing in specified states listed above.