Overview
A healthcare startup focused on providing evidence-based treatments for opioid use disorder (OUD) through a telehealth platform is seeking a Revenue Cycle Management (RCM) Supervisor. The organization operates in 14 states and has been active for nearly six years, offering FDA-approved medication and clinical care in a discreet, convenient, and affordable manner.
Responsibilities
Collaborative Leadership & Team Partnership
- Lead and mentor a team of Billing and Financial Counseling professionals, fostering a culture of respect and collaboration.
- Develop individualized growth plans and provide coaching to support team members in a rapidly scaling environment.
- Set clear expectations for performance and communication to align the team on goals.
- Promote cross-training and knowledge-sharing to ensure team resilience and stability.
- Communicate transparently to navigate organizational changes and facilitate open dialogue.
Operational Excellence & Revenue Integrity
- Oversee the full billing lifecycle including collections and eligibility verification to ensure accuracy and timely claims processing.
- Analyze denial trends and underpayments to identify root causes and implement long-term solutions.
- Maintain billing software integrity, ensuring compliance with reimbursement rates, codes, and regulations.
- Provide comprehensive month-end reports to leadership highlighting operational performance.
Workflow Optimization
- Update and maintain Standard Operating Procedures (SOPs) to ensure efficient and scalable workflows.
- Serve as a resource for complex insurance issues and patient collections, offering solution-oriented support.
- Monitor workloads and staffing to maintain a balanced and sustainable pace during high-volume periods.
Requirements
- Minimum 5 years of experience in medical billing and collections.
- At least 1 year of supervisory experience.
- Strong leadership skills with a people-first approach to inspire and empower teams.
- Expertise in managing medical denials, payer issues, and reimbursement rates.
- Proficiency with billing software and insurance portals, including managing staff access.
- Experience coordinating month-end close processes, including write-offs and financial reporting.
- Excellent communication skills with the ability to handle escalations calmly and constructively.
- Adaptability to thrive in a growing company and help teams stay organized during change.
Compensation & Benefits
- Salary range: $80,000 - $90,000 USD.
- Competitive medical, vision, and health insurance plans, many fully covered for employees.
- Starting PTO of 20 days (4 weeks), increasing to 5 weeks after 2 years and 6 weeks after 5 years.
- 10 company holidays.
- Work From Home stipend.
- 401(k) contribution platform.
- Additional benefits including life insurance, short and long-term disability, financial wellness programs, and virtual primary care.
Compensation is determined based on role level and skills, with a transparent "first and best" offer approach to ensure fairness and equity. Opportunities for annual compensation increases exist contingent on company performance.
Location
Remote position with operations across multiple states (14 states currently served).