Revenue Cycle Manager

Overview

This remote position is for a Revenue Cycle Manager (RCM) responsible for leading a revenue cycle team or region within a medical billing services environment. The role involves direct supervision of managers, driving communication, decision-making, and delivering measurable results for multiple clients. The RCM will collaborate with senior leadership and cross-functional teams to support staffing, tools, coaching, and training needs, ensuring regional success and organizational growth.

Responsibilities

• Lead and coach team members to achieve high productivity, quality, and accountability.
• Develop structured work plans focused on effective time management and performance metrics.
• Oversee specific revenue cycle areas such as Posting, Billing, and Accounts Receivable:
  • Posting: Review client cash summaries, posting folders, payment applications, ERA/EFT/ACH enrollments, reconcile cash summaries, manage month-end processes, and resolve discrepancies.
  • Billing: Manage billing inquiries, ensure accurate charge entry and timely submission, handle rejections and coordination of benefits errors, maintain billing rules, reconcile unbilled cases, and communicate with coding departments.
  • Accounts Receivable: Perform weekly "soft close" assessments, verify credit balances, maintain AR follow-up metrics, and ensure timely month-end closing.
• Monitor and evaluate associate performance with regular coaching and feedback.
• Track key performance indicators (KPIs) such as timely closing, days to bill, accounts receivable thresholds, and credit balance accuracy.
• Manage regional staffing expenses efficiently.
• Participate in meetings, performance improvement initiatives, and project execution.
• Respond to inquiries using data-driven insights.
• Partner with Human Resources on recruiting, interviewing, hiring, onboarding, and training.
• Ensure compliance with employment laws including EEO and ADA.

Requirements

• High school diploma or GED required; Associate's degree in Management preferred.
• 3-5 years of management experience.
• Experience in ambulatory surgery center, surgical hospital, or hospital billing environments.
• Skills in forecasting, staffing, scheduling, and workload balancing.
• Proven success in performance management and coaching teams.
• Experience interviewing and selecting talent.
• Strong customer service orientation.
• Advanced analytical, critical thinking, and problem-solving skills.
• Effective written and verbal communication across organizational levels.
• Excellent organizational skills with the ability to manage multiple priorities.
• Prior experience in a medical office or call-center environment is strongly preferred.

Supervisory Responsibilities

• Manage a team of direct reports and client relationships.

Compensation & Benefits

• Medical, Vision, Dental insurance.
• Short Term Disability, Long Term Disability, and Life Insurance.
• Vacation and Sick time.
• 401(k) retirement plan with company match.
• Paid holidays.
• Hybrid or remote work environment depending on the role.

Location

• This is a remote position.

Note: The employer is an Equal Opportunity Employer and complies with applicable employment laws. They do not sponsor H1B candidates at this time.