Overview
This remote position is for a Revenue Cycle Manager (RCM) responsible for leading a revenue cycle team or region within a medical billing services environment. The role involves direct supervision of managers, driving communication, decision-making, and delivering measurable results for multiple clients. The RCM will collaborate with senior leadership and cross-functional teams to support staffing, tools, coaching, and training needs, ensuring regional success and organizational growth.
Responsibilities
- Lead and coach team members to achieve high productivity, quality, and accountability.
- Develop structured work plans focused on effective time management and performance metrics.
- Oversee posting activities including reviewing client cash summaries, ensuring timely processing, payment application, and reconciliation of cash summaries.
- Manage month-end processes such as confirming posted refunds, total refund dollars, collection recoveries, and completing required reports.
- Supervise billing activities by resolving inquiries, ensuring accurate charge entry, processing transactions, and timely submission of billed charges.
- Manage billing rejections and coordination of benefits errors.
- Maintain current and accurate billing rules and reconcile unbilled cases weekly.
- Perform quality assurance on high-priority or problematic billing cases.
- Oversee accounts receivable activities including weekly "soft close" assessments, credit balance verification, and refund processing.
- Monitor AR follow-up metrics and establish corrective action plans when needed.
- Conduct regular coaching and feedback sessions with associates.
- Monitor key performance indicators (KPIs) and implement improvements to meet or exceed targets.
- Ensure timely closing of centers and maintain client-specific goals for days to bill and AR thresholds.
- Manage regional staffing expenses efficiently.
- Resolve items in the RCM Brain queue daily.
- Participate in meetings, performance improvement initiatives, and project execution.
- Respond to leadership, client, and associate inquiries using data-driven insights.
- Partner with Human Resources on recruiting, interviewing, hiring, onboarding, and training new team members.
- Ensure compliance with employment laws and regulations including EEO and ADA.
Requirements
- High school diploma or GED required; Associate's degree in Management preferred.
- 3–5 years of management experience.
- Experience in ambulatory surgery center, surgical hospital, or hospital billing environments.
- Experience with forecasting, staffing, scheduling, and workload balancing.
- Proven success in performance management and coaching high-performing teams.
- Experience interviewing and selecting talent aligned with team needs.
- Strong customer service orientation.
- Advanced analytical, critical thinking, and problem-solving skills.
- Effective written and verbal communication skills across all organizational levels.
- Excellent organizational skills with the ability to manage multiple priorities.
- Prior experience in a medical office or call-center environment is strongly preferred.
Supervisory Responsibilities
- Manage a team of direct reports and client relationships.
Compensation & Benefits
- Medical, Vision, Dental insurance
- Short Term Disability, Long Term Disability, and Life Insurance
- Vacation and Sick time
- 401(k) retirement plan with company match
- Paid Holidays
- Hybrid or Remote work environment depending on the role
Location
- This is a remote position.
Additional Information
- The employer is an Equal Opportunity Employer and complies with applicable employment laws.
- Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, protected veteran status, or other protected statuses.
- At this time, H1B sponsorship is not available.