Revenue Operations Manager II

Overview

A company in the customer communications industry is seeking a Revenue Operations Manager II to manage and optimize the operational framework supporting sales incentive programs. The organization serves over 150,000 businesses with a cloud-based platform for mobile messaging, voice, and email communications, enabling verification and omnichannel campaign management through AI-enhanced networks and integrated APIs.

Responsibilities

• Lead the annual Sales Incentive Plan (SIP) planning and rollout in collaboration with Sales Leadership, Finance, and HR
• Manage end-to-end sales compensation operational processes and cadence
• Develop and improve processes to enhance efficiency, accuracy, and scalability of compensation programs
• Collaborate with FP&A to ensure timely and accurate commission calculations and support pay modeling
• Design and maintain reports and dashboards tracking quota attainment, earnings, and commission metrics
• Serve as the subject matter expert on compensation operations, providing support and resolving sales team inquiries
• Analyze compensation plan effectiveness and provide data-driven insights to leadership
• Ensure data integrity across compensation systems, including Salesforce and compensation management platforms
• Lead projects to enhance the compensation technology stack, including automation and system integrations

Requirements

• Bachelor’s degree with 2+ years of relevant experience, advanced degree without experience, or equivalent
• Experience in analytical roles related to sales compensation, commission administration, or sales operations
• Advanced Excel skills and experience with Salesforce CRM
• Preferred experience with compensation management software such as Xactly, Varicent, CaptivateIQ, or Anaplan
• Strong analytical and problem-solving skills with attention to detail in handling complex datasets
• Project management skills to lead operational cadences and process improvements
• Effective communication and collaboration skills to explain compensation mechanics to varied stakeholders

Compensation & Benefits

• Annual starting salary range: $75,000 to $94,000, dependent on geography, skills, education, and experience
• Comprehensive medical, dental, and vision plans with supplemental options including telehealth
• Access to virtual counseling through a global Employee Assistance Program
• Roth and Pre-tax 401(k) plans with employer match
• Generous paid time off program
• Paid parental leave and family planning support
• Flexible remote work options
• Paid volunteer time to support community engagement

Equal Opportunity

The employer is an equal opportunity organization committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.