Sage HCM Implementation & Support Manager

Overview

This role involves delivering Sage HCM implementations and providing ongoing functional and technical support for Sage HCM solutions in a client-facing capacity. Responsibilities span the full implementation lifecycle—from requirements gathering and system configuration through testing, training, go-live, and post-implementation support—along with troubleshooting and optimization for existing clients.

Responsibilities

• Lead or support Sage HCM implementations for new clients
• Conduct client discovery sessions to understand HR, payroll, timekeeping, and business requirements
• Translate business requirements into effective Sage HCM configurations
• Configure employee structures, organizational hierarchies, policies, workflows, security, timekeeping, and other HCM functionalities
• Assist with employee data conversion, validation, and migration
• Configure and test workflows, approvals, notifications, and business processes
• Support integrations between Sage HCM and payroll, accounting, benefits, timekeeping, and other third-party applications
• Follow implementation plans and manage assigned implementation tasks and deliverables
• Coordinate user acceptance testing and assist clients with identifying and resolving issues before go-live
• Support go-live activities and transition customers into ongoing support

Client Support & Optimization

• Provide ongoing functional and technical support to Sage HCM clients
• Troubleshoot employee setup, timesheets, workflows, security, reporting, configuration, and system errors
• Research issues, identify root causes, and provide clear resolutions
• Assist clients with configuration changes as organizations and processes evolve
• Review existing Sage HCM environments and recommend improvements or best practices
• Manage client support requests, including communicating status, next steps, and resolutions
• Escalate software defects or complex technical issues to Sage or other appropriate resources when necessary
• Maintain clear documentation of client configurations, issues, and resolutions

Client Training & Consulting

• Train HR administrators, payroll teams, managers, and other users on Sage HCM functionality
• Develop client-specific procedures, documentation, and training materials
• Explain system functionality for both technical and non-technical users
• Advise clients on Sage HCM process improvements and system best practices
• Build strong, long-term client relationships as a trusted Sage HCM resource
• Identify opportunities for clients to expand or improve their use of Sage HCM

Qualifications

• 5+ years of experience implementing, configuring, or supporting Sage HCM or comparable HCM/HRIS solutions
• Strong understanding of HRIS/HCM processes and employee lifecycle management
• Experience gathering client requirements and translating them into system configurations
• Experience troubleshooting Sage HCM system and configuration issues
• Strong client-facing consulting and communication skills
• Ability to manage multiple client projects and support requests simultaneously
• Strong analytical and problem-solving skills
• Excellent attention to detail and commitment to data accuracy
• Ability to independently research and resolve unfamiliar system issues
• Comfortable leading client meetings, system demonstrations, and training sessions

Preferred Qualifications

• 3+ years of HCM/HRIS implementation or consulting experience
• Direct Sage HCM implementation and support experience
• Experience with time and attendance, timesheets, payroll, benefits, and HR workflows
• Experience with data conversion and system integrations
• Experience developing reports and data extracts
• Knowledge of payroll and accounting processes
• Experience working for a Sage business partner, HCM consulting firm, or managed services provider
• Advanced Microsoft Excel skills

Compensation & Benefits

• Pay range: $100,000 to $182,400
• Actual compensation depends on factors including skills, experience, qualifications, professional certifications, work arrangements, geographic location, and other business and organizational needs.

Location

Work location status requirements may vary by opportunity. Discuss the work location status with your talent acquisition professional to understand the requirements for the specific role being explored.

Equal Opportunity

The employer is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state, or local law.