Sales Operations Analyst

Overview

This role supports Sales / Business Development as a Sales Operations Analyst within a manufacturing environment. Responsibilities focus on sales performance analysis, pricing accuracy, forecasting, reporting, and business process improvement.

Work Schedule

• Monday–Friday, 8:00 AM–5:00 PM EST

Reporting

• Director of Business Development & Sales Operations

Responsibilities

• Analyze sales performance, customer activity, order trends, and commercial data to identify risks and growth opportunities.
• Review pricing structures, quotations, and pricing exceptions to ensure alignment with approved pricing strategies and profit margin objectives.
• Develop reports and dashboards to monitor sales performance, business trends, and key performance indicators (KPIs).
• Evaluate sales processes and workflows; identify inefficiencies and recommend improvements and automation opportunities.
• Maintain data accuracy and consistency across ERP, CRM, and business reporting systems.
• Support sales forecasting, budgeting, and capacity planning through data analysis and performance variance reviews.
• Collaborate with Sales, Finance, Customer Service, and Operations to resolve pricing, order, system, and customer-related issues.
• Identify recurring operational challenges and recommend sustainable solutions to improve efficiency and customer experience.
• Support process improvement initiatives and monitor results to ensure measurable business impact.
• Present findings, trends, and recommendations to management to support informed business decisions.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Analytics, or a related field preferred; equivalent relevant experience will be considered.
• Previous experience in sales operations, sales analysis, commercial analysis, pricing, or business process improvement.
• Experience working with ERP systems, CRM platforms, and business reporting tools.
• Strong proficiency in Microsoft Excel and data analysis.
• Understanding of pricing, profit margins, sales forecasting, and commercial business processes.
• Manufacturing industry experience preferred.

Required Skills

• Strong analytical and problem-solving abilities.
• Ability to interpret data and translate findings into actionable business recommendations.
• Knowledge of sales reporting, KPI tracking, pricing analysis, and forecasting.
• Experience identifying process inefficiencies and implementing improvements.
• Excellent communication and cross-functional collaboration skills.
• Strong attention to detail, organizational skills, and ability to manage competing priorities.
• Ability to exercise sound judgment and maintain confidential business information.

Location

Not specified in the provided description.