Seasonal Employer Registration Advisor

Overview

This is a seasonal role on the Employer Registration team supporting members through payroll tax registrations, SUI/SUTA account setup, and state notice resolution. You will register new employers with state and local agencies, verify that payroll tax accounts and payroll software setups are correct, and work through state notices from review to resolution while keeping members informed throughout the process.

Please note: This is a 12 month seasonal contract.

Responsibilities

• Register businesses as employers with state and local tax agencies, including state withholding, SUI/SUTA, and other employer tax accounts.
• Review and resolve state payroll tax notices and agency correspondence, including:
  • SUI rate notices
  • missing or late filing notices
  • wage report discrepancies
  • penalty and interest assessments
  • balance due notices
• Coordinate with support teams to handle filing or resolution activities on behalf of members.
• Manage registration and compliance requests while meeting service level expectations, including:
  • member relocations
  • multi-state hiring
  • business information updates
  • account closures
• Manage payroll platform ownership during member onboarding and offboarding, and work with support teams on ownership and troubleshooting issues.
• Partner with internal teams and state agencies on complex issues.
• Maintain process documentation and knowledge base articles, and suggest improvements to tools and the member experience.

Requirements

• 1–2+ years of hands-on experience with multi-state payroll tax registrations, including state withholding and SUTA/SUI account setup.
• Working knowledge of local tax withholding, state and local reciprocity rules, state registration requirements, and filing frequencies.
• Practical understanding of Secretary of State (SOS) foreign entity registration and Registered Agent operations.
• Comfort using AI tools to speed up daily work, including:
  • auditing payroll setups
  • checking tax rate calculations
  • triaging and summarizing cases
• Familiarity with payroll platforms (including Gusto and ADP) and ticketing tools (including JIRA and ZenDesk).
• Resourceful, detail-oriented, and collaborative; comfortable in change and ambiguity in a fast-paced environment, with the ability to balance multiple priorities and meet deadlines.
• Clear written and verbal communication.

Preferred Qualifications

• Bonus points for CPP (Certified Payroll Professional) or FPC credentials.
• Experience at a payroll provider, PEO, or payroll tax service firm.

Location

Remote (seasonal contract; 12 months).