Seasonal, Tax Research Representative

Overview

This seasonal position offers an opportunity to gain experience with federal and state tax laws while providing support to Tax Research Analysts during the tax season. The role involves assisting with tax law questions from tax professionals using Salesforce in a fully remote, flexible work environment.

Responsibilities

• Use Salesforce to manage and track incoming tax law inquiries from tax professionals
• Review and respond to tax-related questions by applying current tax law knowledge
• Identify complex issues requiring escalation to Tax Research Analysts
• Communicate primarily through chat with clear, professional, and timely responses
• Gain exposure to a broad range of tax topics by working directly with preparers supporting clients

Requirements

• Associate’s degree in a related field or equivalent combination of education and work experience
• Minimum of 1 year related work experience
• Demonstrated tax law knowledge with strong analytical and research skills
• Ability to work independently with attention to detail and accuracy
• Strong written and verbal communication skills

Preferred Qualifications

• Previous customer service experience

Compensation & Benefits

• Pay range: $18.41 - $27.64 per hour (subject to local minimum wage laws and individual factors such as experience, education, skill, performance, and work location)
• Potential eligibility for incentive compensation or short-term incentive plans
• Access to medical and prescription drug coverage for employees and eligible dependents
• Participation in retirement savings plan (401(k))
• Employee Assistance Program
• Virtual fitness center programs
• Associate discount program
• Automatic enrollment in Business Travel Accident Insurance
• Associate Tax Preparation benefit

Location

• 100% remote position with flexible hours during the tax season