Seasonal TurboTax Community Tax Expert - Online Writing Role

Overview

This role is suited for a highly motivated individual with extensive tax preparation experience, strong writing skills, and a passion for assisting customers and community members. The position involves working remotely from home as part of a supportive team focused on tax-related customer service.

Responsibilities

• Provide high-quality written responses to tax and technical questions in an online community to help customers complete their tax returns.
• Produce accurate written content efficiently while meeting defined quality and productivity goals.
• Participate in various projects requiring effective writing skills.

Physical Requirements and Work Environment

• Remote work-from-home setup.
• Proficiency in typing or voice-to-text input.

Qualifications

• Active EA Certification, CPA, or JD (practicing attorney in taxation).
• Minimum of 2 years recent experience preparing federal individual (Form 1040) and state income tax returns using professional tax software in a work environment; experience with business returns (1120, 1120S, 1065, 1041) is a plus.
• Ability to write clearly and concisely, using simple language to explain complex tax issues.
• Excellent command of English, including spelling and grammar.
• Ability to understand and interpret customers' tax questions without access to their tax returns.
• Strong critical thinking, problem-solving, and research skills.
• Technical proficiency with cloud-based applications, search engines, Google Workspace, Microsoft Office, and file management.
• Ability to work a full-time schedule (40 hours per week), flexible within five set days of the week.

Compensation and Benefits

The employer offers a competitive compensation package with pay-for-performance rewards. This position may be eligible for cash bonuses, equity rewards, and benefits according to applicable plans and programs. Pay is based on job-related knowledge, skills, experience, and work location. Regular pay equity reviews are conducted.

Expected Base Pay Range by Location:

• California Remote (Bay Area): $43 - $58 per hour
• California Remote (Not Bay Area): $40 - $54 per hour
• Colorado Remote: $30 - $40 per hour
• Hawaii Remote: $31.5 - $42 per hour
• Illinois Remote: $30 - $40 per hour
• Maine Remote: $27 - $36.5 per hour
• Maryland Remote: $30 - $40 per hour
• Massachusetts Remote: $31.5 - $42 per hour
• New Jersey Remote: $31.5 - $42 per hour
• New York Remote: $36.5 - $49.5 per hour
• Ohio Remote: $27 - $36.5 per hour
• Vermont Remote: $30 - $40 per hour
• Virginia Remote: $30 - $40 per hour
• Washington Remote: $31.5 - $42 per hour
• Washington, DC Remote: $30 - $40 per hour

Location

Remote work from the specified states listed above.