Seasonal TurboTax Community Tax Expert - Online Writing Role

Overview

This role supports customers with tax preparation through high-quality written responses to tax and technical questions in the organization’s online community. Work is performed remotely from home.

Responsibilities

• Support tax customers by providing accurate, high-quality written responses to tax and technical questions in an online community to help customers complete their tax returns
• Produce accurate written content quickly and efficiently while striving to meet defined quality and productivity goals
• Complete various other projects using strong writing skills

Physical Requirements and Work Environment

• Remote work-from-home
• Ability to type or use voice-to-text proficiently

Qualifications

• Active EA Certification, CPA, or JD (practicing attorney in taxation)
• Minimum 2 years of recent experience preparing federal (individual Form 1040) and state income tax returns using professional tax software in a work environment; additional experience with business returns is a plus (1120, 1120S, 1065, 1041)
• Ability to write clearly and concisely using simple language to explain complex tax issues
• Excellent use of the English language, including spelling and grammar
• Ability to understand and interpret customers’ tax questions without seeing their tax return
• Excellent critical thinking, problem-solving, and research skills
• Technical proficiency using a variety of cloud-based applications, search engines, Google Workspace, and essential computer skills such as Microsoft Office and file management
• Ability to work full-time (40 hours per week), with flexibility within five set days of the week

Compensation & Benefits

• Competitive compensation package with pay for performance rewards approach
• This position may be eligible for a cash bonus, equity rewards, and benefits, in accordance with applicable plans and programs
• Pay offered is based on job-related knowledge, skills, experience, and work location

Expected Base Pay Range (Remote)

• California Remote (Bay Area) $43- $58
• California Remote (Not Bay Area) $40- $54
• Colorado Remote $30- $40
• Hawaii Remote $31.5- $42
• Illinois Remote $30- $40
• Maine Remote $27- $36.5
• Maryland Remote $30- $40
• Massachusetts Remote $31.5- $42
• New Jersey Remote $31.5- $42
• New York Remote $36.5- $49.5
• Ohio Remote $27- $36.5
• Vermont Remote $30- $40
• Virginia Remote $30- $40
• Washington Remote $31.5- $42
• Washington, DC Remote $30- $40

Location

Remote (work-from-home). Expected base pay varies by location as listed above.